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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 710668 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

108593 comments

  • Comment Link ScottSig Friday, 18 April 2025 10:16 ScottSig

    Tbilisi, Georgia — Jailed journalist Mzia Amaghlobeli gets weaker every day as her hunger strike has reached three weeks in Rustavi, a town near the Georgian capital of Tbilisi, her lawyer says. Now the 49-year-old is having difficulty walking the short distance from her cell to the room where they usually meet, and human rights officials, colleagues and family fear for her life.
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    Amaghlobeli was arrested Jan. 12 during an anti-government protest in the coastal city of Batumi, one of over 40 people in custody on criminal charges from a series of demonstrations that have hit the South Caucasus nation of 3.7 million in recent months.
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    The political turmoil follows a parliamentary election that was won by the ruling Georgian Dream party, although its opponents allege the vote was rigged.

    Protests highlight battle over Georgia's future. Here's why it matters.
    Its outcome pushed Georgia further into Russia's orbit of influence. Georgia aspired to join the European Union, but the party suspended accession talks with the bloc after the election.

    As it sought to cement its grip on power, Georgian Dream has cracked down on freedom of assembly and expression in what the opposition says is similar to President Vladimir Putin's actions in neighboring Russia, its former imperial ruler.
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  • Comment Link MichaelLiate Friday, 18 April 2025 06:28 MichaelLiate

    Americans nearing retirement and recent retirees said they were anxious and frustrated following a second day of market turmoil that hit their 401(k)s after President Donald Trump’s escalation of tariffs.

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    As the impending tariffs shook the global economy Friday, people who were planning on their retirement accounts to carry them through their golden years said the economic chaos was hitting too close to home.

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    Some said they are pausing big-ticket purchases and reconsidering home renovations, while others said they fear their quality of life will be adversely affected by all the turmoil.

    “I’m just kind of stunned, and with so much money in the market, we just sort of have to hope we have enough time to recover,” said Paula, 68, a former occupational health professional in New Jersey who retired three years ago.

    Paula, who spoke on the condition of anonymity because she feared retaliation for speaking out against Trump administration policies, said she was worried about what lies ahead.
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    “What we’ve been doing is trying to enjoy the time that we have, but you want to be able to make it last,” Paula said Friday. “I have no confidence here.”

    Trump fulfilled his campaign promise this week to unleash sweeping tariffs, including on the United States’ largest trading partners, in a move that has sparked fears of a global trade war. The decision sent the stock market spinning. On Friday afternoon, the broad-based S&P 500 closed down 6%, the tech-heavy Nasdaq dropped 5.8%, and the Dow Jones Industrial Average fell more than 2,200 points, or about 5.5%.

  • Comment Link Jimmylof Friday, 18 April 2025 06:13 Jimmylof

    Americans nearing retirement and recent retirees said they were anxious and frustrated following a second day of market turmoil that hit their 401(k)s after President Donald Trump’s escalation of tariffs.

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    As the impending tariffs shook the global economy Friday, people who were planning on their retirement accounts to carry them through their golden years said the economic chaos was hitting too close to home.

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    Some said they are pausing big-ticket purchases and reconsidering home renovations, while others said they fear their quality of life will be adversely affected by all the turmoil.

    “I’m just kind of stunned, and with so much money in the market, we just sort of have to hope we have enough time to recover,” said Paula, 68, a former occupational health professional in New Jersey who retired three years ago.

    Paula, who spoke on the condition of anonymity because she feared retaliation for speaking out against Trump administration policies, said she was worried about what lies ahead.
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    “What we’ve been doing is trying to enjoy the time that we have, but you want to be able to make it last,” Paula said Friday. “I have no confidence here.”

    Trump fulfilled his campaign promise this week to unleash sweeping tariffs, including on the United States’ largest trading partners, in a move that has sparked fears of a global trade war. The decision sent the stock market spinning. On Friday afternoon, the broad-based S&P 500 closed down 6%, the tech-heavy Nasdaq dropped 5.8%, and the Dow Jones Industrial Average fell more than 2,200 points, or about 5.5%.

  • Comment Link JeffreyCar Friday, 18 April 2025 05:17 JeffreyCar

    Americans nearing retirement and recent retirees said they were anxious and frustrated following a second day of market turmoil that hit their 401(k)s after President Donald Trump’s escalation of tariffs.

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    As the impending tariffs shook the global economy Friday, people who were planning on their retirement accounts to carry them through their golden years said the economic chaos was hitting too close to home.

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    Some said they are pausing big-ticket purchases and reconsidering home renovations, while others said they fear their quality of life will be adversely affected by all the turmoil.

    “I’m just kind of stunned, and with so much money in the market, we just sort of have to hope we have enough time to recover,” said Paula, 68, a former occupational health professional in New Jersey who retired three years ago.

    Paula, who spoke on the condition of anonymity because she feared retaliation for speaking out against Trump administration policies, said she was worried about what lies ahead.
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    “What we’ve been doing is trying to enjoy the time that we have, but you want to be able to make it last,” Paula said Friday. “I have no confidence here.”

    Trump fulfilled his campaign promise this week to unleash sweeping tariffs, including on the United States’ largest trading partners, in a move that has sparked fears of a global trade war. The decision sent the stock market spinning. On Friday afternoon, the broad-based S&P 500 closed down 6%, the tech-heavy Nasdaq dropped 5.8%, and the Dow Jones Industrial Average fell more than 2,200 points, or about 5.5%.

  • Comment Link GabrielElapy Wednesday, 16 April 2025 05:32 GabrielElapy

    Axolotl problems
    As Mexico City grew and became more industrialized, the need for water brought pumps and pipes to the lake, and eventually, “it was like a bad, smelly pond with rotten water,” Zambrano said. “All of our aquatic animals suffer with bad water quality, but amphibians suffer more because they have to breathe with the skin.”
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    To add to the axolotls’ problems, invasive fish species such as carp and tilapia were introduced to the lake, where they feed on axolotl eggs. And a 1985 earthquake in Mexico City displaced thousands of people, who found new homes in the area around the lake, further contributing to the destruction of the axolotls’ habitat.

    These combined threats have devastated axolotl populations. According to the International Union for Conservation of Nature, there are fewer than 100 adult axolotls left in the wild. The species is considered critically endangered.
    While the wild axolotls of Lake Xochimilco have dwindled to near-extinction, countless axolotls have been bred for scientific laboratories and the pet trade. “The axolotl essentially helped establish the field of experimental zoology,” Voss said.

    In 1864, a French army officer brought live axolotls back to Europe, where scientists were surprised to learn that the seemingly juvenile aquatic salamanders were capable of reproduction. Since then, scientists around the world have studied axolotls and their DNA to learn about the salamanders’ unusual metamorphosis (or lack thereof) as well as their ability to regrow injured body parts.
    In addition to their role in labs, axolotls have become popular in the exotic pet trade (though they are illegal to own in California, Maine, New Jersey and Washington, DC). However, the axolotls you might find at a pet shop are different from their wild relatives in Lake Xochimilco. Most wild axolotls are a dark grayish brown. The famous pink axolotls, as well as other color variants such as white, blue, yellow and black, are genetic anomalies that are rare in the wild but selectively bred for in the pet trade.

    What’s more, “most of the animals in the pet trade have a very small genetic variance,” Zambrano said. Pet axolotls tend to be inbred and lack the wide flow of different genes that makes up a healthy population in the wild. That means that the axolotl extinction crisis can’t simply be solved by dumping pet axolotls into Lake Xochimilco. (Plus, the pet axolotls likely wouldn’t fare well with the poor habitat conditions in the lake.)

    Fame and misfortune
    The difficulties that axolotls face in the wild are almost diametrically opposed to the fame they’ve found in recent years. Axolotls have captured the human imagination for centuries, as evidenced by their roles in Aztec religion and stories, but the early 21st century seems to be a high point for them. An axolotl graces the 50 peso bill. There are axolotl-inspired Pokemon, and Reddit commenters have noted that the character Toothless from the “How to Train Your Dragon” movie series is distinctly axolotl-like.

    The introduction of axolotls to Minecraft in 2021 neatly mapped onto an uptick in Google searches for the animals, and social media makes it easy for people to gain access to photos and videos of the salamanders, particularly the photogenic pink ones often kept as pets.

    The axolotl pet trade probably doesn’t directly harm the wild populations since wild salamanders aren’t being poached or taken from Lake Xochimilco. However, Zambrano said, axolotls’ ubiquity in pop culture and pet stores might make people assume that because axolotls “live in all the tanks around the world, they are not in danger.”

  • Comment Link AllanBes Wednesday, 16 April 2025 05:17 AllanBes

    Why axolotls seem to be everywhere — except in the one lake they call home
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    Scientist Dr. Randal Voss gets the occasional reminder that he’s working with a kind of superstar. When he does outreach events with his laboratory, he encounters people who are keen to meet his research subjects: aquatic salamanders called axolotls.

    The amphibians’ fans tell Voss that they know the animals from the internet, or from caricatures or stuffed animals, exclaiming, “‘They’re so adorable, we love them,’” said Voss, a professor of neuroscience at the University of Kentucky College of Medicine. “People are drawn to them.”

    Take one look at an axolotl, and it’s easy to see why it’s so popular. With their wide eyes, upturned mouths and pastel pink coloring, axolotls look cheerful and vaguely Muppet-like.

    They’ve skyrocketed in pop culture fame, in part thanks to the addition of axolotls to the video game Minecraft in 2021. These unusual salamanders are now found everywhere from Girl Scout patches to hot water bottles. But there’s more to axolotls than meets the eye: Their story is one of scientific discovery, exploitation of the natural world, and the work to rebuild humans’ connection with nature.

    A scientific mystery
    Axolotl is a word from Nahuatl, the Indigenous Mexican language spoken by the Aztecs and an estimated 1.5 million people today. The animals are named for the Aztec god Xolotl, who was said to transform into a salamander. The original Nahuatl pronunciation is “AH-show-LOAT”; in English, “ACK-suh-LAHT-uhl” is commonly used.
    Axolotls are members of a class of animals called amphibians, which also includes frogs. Amphibians lay their jelly-like eggs in water, and the eggs hatch into water-dwelling larval states. (In frogs, these larvae are called tadpoles.)

    Most amphibians, once they reach adulthood, are able to move to land. Since they breathe, in part, by absorbing oxygen through their moist skin, they tend to stay near water.

    Axolotls, however, never complete the metamorphosis to a land-dwelling adult form and spend their whole lives in the water.

    “They maintain their juvenile look throughout the course of their life,” Voss said. “They’re teenagers, at least in appearance, until they die.”

  • Comment Link LarryRofat Tuesday, 15 April 2025 00:19 LarryRofat

    WASHINGTON — “Liberation Day” just gave way to Capitulation Day.
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    President Donald Trump pulled back Wednesday on a series of harsh tariffs targeting friends and foes alike in an audacious bid to remake the global economic order.

    Trump's early afternoon announcement followed a harrowing week in which Republican lawmakers and confidants privately warned him that the tariffs could wreck the economy. His own aides had quietly raised alarms about the financial markets before he suspended a tariff regime that he had unveiled with a flourish just one week earlier in a Rose Garden ceremony.

    Follow live politics coverage here
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    The stock market rose immediately after the about-face, ending days of losses that have forced older Americans who've been sinking their savings into 401(k)s to rethink their retirement plans.

    Ahead of Trump's announcement, some of his advisers had been in a near panic about the bond markets, according to a senior administration official. Interest rates on 10-year Treasury bonds had been rising, contrary to what normally happens when stock prices fall and investors seek safety in treasuries. The unusual dynamic meant that at the same time the tariffs could push up prices, people would be paying more to buy homes or pay off credit card debt because of higher interest rates. Businesses looking to expand would pay more for new loans.
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    Two of Trump's most senior advisers, Treasury Secretary Scott Bessent and Commerce Secretary Howard Lutnick, presented a united front Wednesday, urging him to suspend the tariffs in light of the bond market, the administration official said.

    In a social media post, Trump announced a 90-day pause that he said he’ll use to negotiate deals with dozens of countries that have expressed openness to revising trade terms that he contends exploit American businesses and workers. One exception is China. Trump upped the tariff on the country’s biggest geopolitical rival to 125%, part of a tit-for-tat escalation in an evolving trade war.

    Trump reversed course one week after he appeared in the Rose Garden and unveiled his plan to bring jobs back to the United States. Displaying a chart showing the new, elevated tariffs that countries would face, Trump proclaimed, “My fellow Americans, this is Liberation Day.”
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  • Comment Link BernardReInc Monday, 14 April 2025 23:05 BernardReInc

    President Donald Trump wants to bring back American manufacturing in ways that would reshape the United States economy to look more like China’s. The campaign, which has led to a rapidly escalating trade war with China, has given ample social media fodder to Chinese and American observers alike.
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    Announcing a series of sweeping tariffs in a move dubbed “Liberation Day,” Trump said last week that it will lead factories to move production back to American shores, boosting the U.S. economy after “foreign leaders have stolen our jobs, foreign cheaters have ransacked our factories, and foreign scavengers have torn apart our once beautiful American dream.”
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    In a Truth Social post Wednesday, Trump announced that he is raising tariffs on goods imported from China to 125%, up from the 104% that took effect the same day, due to “the lack of respect that China has shown to the World’s Markets.” Higher targeted tariffs on other countries have been paused for 90 days, although the 10% baseline tariff will remain in place for all countries.
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    Meme-makers and Chinese government officials have in recent days begun pointing out the irony of Trump’s tariff-driven manufacturing pivot through AI-generated satire and political cartoons that have percolated online, with many American users boosting the jokes.
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  • Comment Link Robertfub Monday, 14 April 2025 05:22 Robertfub

    Остеопатическое лечение: принципы, методы и показания
    Остеопатия — это направление медицины, основанное на целостном подходе к организму. Она рассматривает тело как единую систему, где дисфункция одного элемента влияет на другие. Остеопатическое лечение направлено на восстановление баланса, мобилизацию внутренних ресурсов и устранение причин заболеваний, а не только их симптомов.
    у детей задержка психомоторного развития признаки
    1. Основные принципы остеопатии
    Остеопатия базируется на трех ключевых принципах:
    1. Единство тела – все органы, мышцы, кости и нервы взаимосвязаны.
    2. Структура и функция – нарушение анатомии (смещение, напряжение) ведет к дисфункции органа.
    3. Саморегуляция – организм способен самовосстанавливаться при правильном воздействии.

    2. Методы остеопатического лечения
    Остеопатия включает несколько направлений:
    Структуральная остеопатия
    • Работа с опорно-двигательным аппаратом (суставы, позвоночник, мышцы).
    • Применяется при остеохондрозе, сколиозе, болях в спине, последствиях травм.
    Висцеральная остеопатия
    • Воздействие на внутренние органы (печень, почки, желудок).
    • Помогает при нарушениях пищеварения, спайках, застойных явлениях.
    Краниосакральная терапия
    • Коррекция ритмов черепа и крестца.
    • Используется при мигренях, бессоннице, неврозах, последствиях родовых травм.

    3. Показания к остеопатическому лечению
    • Лечение заболеваний позвоночника (грыжи, протрузии, радикулит).
    • Лечение головных болей и мигрени.
    • Лечение нарушения осанки (сколиоз, кифоз).
    • Лечение болезней суставов (артроз, артрит).
    • Лечение проблем ЖКТ (запоры, дискинезия желчевыводящих путей).
    • Лечение последствий травм (переломы, растяжения, ДТП).
    • Лечение приинекологических нарушениях (болезненные месячные, спайки).
    • Лечение при неврологических расстройствах (бессонница, ВСД). Лечение синдром хронической усталости (выгорание, стрессы).

    4. Как проходит сеанс остеопатии?
    1. Диагностика – врач остеопат руками определяет зоны напряжения и дисфункции.
    2. Коррекция – мягкие мануальные техники (без резких движений!).
    3. Рекомендации – советы по образу жизни, упражнениям.
    Длительность: 40–60 минут.
    Курс: обычно 3–8 сеансов с интервалом в 1–2 недели.

    5. Противопоказания
    ? Острые инфекции (температура, воспаление).
    ? Остеопороз в тяжелой форме.
    ? Опухоли, тромбозы.
    ? Психические расстройства.

    6. Остеопатия для детей
    Особенно эффективна при:
    • Лечение родовых травмах.
    • Кривошее.
    • Лечение гиперактивности (СДВГ).
    • Лечение при задержке развития.

    7. Отличие остеопатии от мануальной терапии
    Критерий Остеопатия Мануальная терапия
    Подход Целостный, мягкий Локальный, жесткий
    Техники Безболезненные Может быть дискомфорт
    Цель Устранение причины Снятие симптомов

    8. Вывод
    Остеопатия – безопасный и эффективный метод лечения, который помогает не только при болях в спине, но и при многих хронических заболеваниях. Главное – выбрать квалифицированного специалиста с медицинским образованием.

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