For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

Quality Customer Service: Some Insider Questions Featured

Rate this item
(0 votes)

 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 468057 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

94550 comments

  • Comment Link AllenTes Monday, 04 December 2023 16:01 AllenTes

    dark web sites deep web drug links dark web market list

  • Comment Link Henryisots Monday, 04 December 2023 15:54 Henryisots

    darkmarket link dark market 2023 darkmarket link

  • Comment Link Robertgek Monday, 04 December 2023 15:53 Robertgek

    tor markets tor market url how to get on dark web

  • Comment Link DevinheR Monday, 04 December 2023 15:48 DevinheR

    dark web market list the dark internet deep dark web

  • Comment Link WilliamCow Monday, 04 December 2023 15:18 WilliamCow

    darkweb marketplace darkmarket 2023 darkmarket link

  • Comment Link Robertgek Monday, 04 December 2023 13:51 Robertgek

    dark web access dark web sites darknet seiten

  • Comment Link Henryisots Monday, 04 December 2023 13:51 Henryisots

    darknet search engine dark internet dark markets 2023

  • Comment Link DevinheR Monday, 04 December 2023 13:10 DevinheR

    how to access dark web darknet search engine black internet

  • Comment Link xbetfreee Monday, 04 December 2023 12:53 xbetfreee

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet


    Установить приложение казино онлайн 1x bet - играй сейчас!

    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet
    1xbet

  • Comment Link DavidMum Monday, 04 December 2023 12:48 DavidMum

    tor darknet dark web links deep web drug markets

Leave a Reply