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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 916966 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

116472 comments

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    Putin said that the nuclear-armed Sarmat missile would enter combat service at the end of the year. It was built to replace the aging Soviet-built Voyevoda.

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    In this image made from video provided by Russian Defense Ministry Press Service on May 12, 2026, Russia's new Sarmat intercontinental ballistic missile is test launched at an unspecified location in Russia.
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    After overseeing a military parade on Red Square on Saturday commemorating the defeat of Nazi Germany in World War II, which for the first time in nearly two decades didn't include heavy weapons, Putin declared the conflict in Ukraine is coming to an end.
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    Since coming to power in 2000, Putin has overseen efforts to upgrade the Soviet-built components of the Russian nuclear triad - deploying hundreds of new, land-based intercontinental ballistic missiles, commissioning new nuclear submarines and modernizing nuclear-capable bombers.

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    The Sarmat — designated "Satan II" by NATO — is meant to replace about 40 Soviet-built Voyevoda missiles. Its development began in 2011 and before now, the missile had only one known successful test and reportedly suffered a massive explosion during an abortive test in 2024. A satellite image analyzed by CBS News at the time showed a large crater and remnants of a possible explosion on a launchpad at Plesetsk Cosmodrome in northern Russia.

    The Sarmat is classified as a "heavy" ICBM and is capable of carrying up to 10 tons in payload, according to the Center for Strategic and International Studies' Missile Defense Project.

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    Putin said that the nuclear-armed Sarmat missile would enter combat service at the end of the year. It was built to replace the aging Soviet-built Voyevoda.

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    The Russian leader has repeatedly brandished the nuclear sword after sending troops into Ukraine in February 2022 to try to deter the West from ramping up support for Ukraine.
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    In this image made from video provided by Russian Defense Ministry Press Service on May 12, 2026, Russia's new Sarmat intercontinental ballistic missile is test launched at an unspecified location in Russia.
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    After overseeing a military parade on Red Square on Saturday commemorating the defeat of Nazi Germany in World War II, which for the first time in nearly two decades didn't include heavy weapons, Putin declared the conflict in Ukraine is coming to an end.
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    Russia's effort to revamp its nuclear forces pushed the United States to launch a costly modernization of its arsenal.

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    The Russian leader has repeatedly brandished the nuclear sword after sending troops into Ukraine in February 2022 to try to deter the West from ramping up support for Ukraine.
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    After overseeing a military parade on Red Square on Saturday commemorating the defeat of Nazi Germany in World War II, which for the first time in nearly two decades didn't include heavy weapons, Putin declared the conflict in Ukraine is coming to an end.
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