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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 716057 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

108718 comments

  • Comment Link JosephNib Friday, 02 May 2025 16:18 JosephNib

    Broken spheres
    Dyson died in 2020 before any of his spheres could be found — although they are just one of a dozen ideas that bear his name.
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    “As a young scientist, Dyson showed that three competing quantum theories were actually the same theory — he summarily ended the competition,” said William Press, the Leslie Surginer Professor of Computer Science and Integrative Biology at the University of Texas at Austin. He was not involved in the study. “Later, he applied his genius to areas of astronomy, cosmology, the extraterrestrial realm, and also the very real problem of nuclear proliferation here on planet Earth. At the time of his death, he was recognized as a provocative and creative thinker.”

    George Dyson also attested to his father’s fascination and comprehensive reach across disciplines.
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    The approach of the researchers behind the new study could offer a more fruitful path in the search for extraterrestrial intelligence, said Tomotsugu Goto, an associate professor of astronomy at the National Tsing Hua University in Taiwan. He also was not involved with the study.

    “However, contamination by circumstellar debris disks, which mimic Dyson Sphere infrared signatures, remains a concern,” he added in an email. “Authors argue that the debris disks around (dwarf stars) are rare, but the 7 candidate authors selected out of 5 million sources are also rare. Despite this, the seven candidates warrant further investigation with powerful telescopes for a more definitive evaluation.”

  • Comment Link VincentDex Friday, 02 May 2025 15:58 VincentDex

    A job for the Webb space telescope
    кракен вход
    “We got 53 candidates for anomalies that cannot be well explained, but can’t say that all of them are Dyson sphere candidates, because that’s not what we are specifically looking for,” said Gabriella Contardo, a postdoctoral research fellow at the International School for Advanced Studies in Trieste, Italy, who led the earlier study. She added that she plans to check the candidates against Suazo’s model to see how many tie into it.
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    “You need to eliminate all other hypotheses and explanations before saying that they could be a Dyson sphere,” she added. “To do so you need to also rule out that it’s not some kind of debris disk, or some kind of planetary collision, and that also pushes the science forward in other fields of astronomy — so it’s a win-win.”

    Both Contardo and Suazo agree that more research is needed on the data, and that ultimately they could turn to NASA’s James Webb Space Telescope for more information, as it is powerful enough to observe the candidate stars directly. However, because of the lengthy, competitive procedures that regulate use of the telescope, securing access might take some time.
    If Dyson spheres really exist, what could they be used for? “If you picture ourselves having as much energy as the sun is providing every second, we could do unheard of things,” Suazo said. “We could do interstellar travel, maybe we could even move the entire solar system to our preferred location, if we wanted.”

    But don’t hold your breath, because the technology and the raw materials required to build the hypothetical structures are far beyond humanity’s grasp.

    “They are so big that everything we have on Earth would not be enough to build them,” Suazo added. “Freeman Dyson said that we should dismantle Jupiter — the whole planet (for the raw materials).”

    That supercolossal scale probably means that Dyson spheres, if they exist at all, are very rare.

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  • Comment Link Andrewexape Friday, 02 May 2025 12:24 Andrewexape

    Water and life
    Ethereum Mixer
    Lightning is a dramatic display of electrical power, but it is also sporadic and unpredictable. Even on a volatile Earth billions of years ago, lightning may have been too infrequent to produce amino acids in quantities sufficient for life — a fact that has cast doubt on such theories in the past, Zare said.

    Water spray, however, would have been more common than lightning. A more likely scenario is that mist-generated microlightning constantly zapped amino acids into existence from pools and puddles, where the molecules could accumulate and form more complex molecules, eventually leading to the evolution of life.

    “Microdischarges between obviously charged water microdroplets make all the organic molecules observed previously in the Miller-Urey experiment,” Zare said. “We propose that this is a new mechanism for the prebiotic synthesis of molecules that constitute the building blocks of life.”

    However, even with the new findings about microlightning, questions remain about life’s origins, he added. While some scientists support the notion of electrically charged beginnings for life’s earliest building blocks, an alternative abiogenesis hypothesis proposes that Earth’s first amino acids were cooked up around hydrothermal vents on the seafloor, produced by a combination of seawater, hydrogen-rich fluids and extreme pressure.
    Yet another hypothesis suggests that organic molecules didn’t originate on Earth at all. Rather, they formed in space and were carried here by comets or fragments of asteroids, a process known as panspermia.

    “We still don’t know the answer to this question,” Zare said. “But I think we’re closer to understanding something more about what could have happened.”

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  • Comment Link CarlosSef Friday, 02 May 2025 05:24 CarlosSef

    Water and life
    Ethereum Mixer
    Lightning is a dramatic display of electrical power, but it is also sporadic and unpredictable. Even on a volatile Earth billions of years ago, lightning may have been too infrequent to produce amino acids in quantities sufficient for life — a fact that has cast doubt on such theories in the past, Zare said.

    Water spray, however, would have been more common than lightning. A more likely scenario is that mist-generated microlightning constantly zapped amino acids into existence from pools and puddles, where the molecules could accumulate and form more complex molecules, eventually leading to the evolution of life.

    “Microdischarges between obviously charged water microdroplets make all the organic molecules observed previously in the Miller-Urey experiment,” Zare said. “We propose that this is a new mechanism for the prebiotic synthesis of molecules that constitute the building blocks of life.”

    However, even with the new findings about microlightning, questions remain about life’s origins, he added. While some scientists support the notion of electrically charged beginnings for life’s earliest building blocks, an alternative abiogenesis hypothesis proposes that Earth’s first amino acids were cooked up around hydrothermal vents on the seafloor, produced by a combination of seawater, hydrogen-rich fluids and extreme pressure.
    Yet another hypothesis suggests that organic molecules didn’t originate on Earth at all. Rather, they formed in space and were carried here by comets or fragments of asteroids, a process known as panspermia.

    “We still don’t know the answer to this question,” Zare said. “But I think we’re closer to understanding something more about what could have happened.”

    Though the details of life’s origins on Earth may never be fully explained, “this study provides another avenue for the formation of molecules crucial to the origin of life,” Williams said. “Water is a ubiquitous aspect of our world, giving rise to the moniker ‘Blue Marble’ to describe the Earth from space. Perhaps the falling of water, the most crucial element that sustains us, also played a greater role in the origin of life on Earth than we previously recognized.”

  • Comment Link Donaldhew Friday, 02 May 2025 03:40 Donaldhew

    Water and life
    Eth Mixer
    Lightning is a dramatic display of electrical power, but it is also sporadic and unpredictable. Even on a volatile Earth billions of years ago, lightning may have been too infrequent to produce amino acids in quantities sufficient for life — a fact that has cast doubt on such theories in the past, Zare said.

    Water spray, however, would have been more common than lightning. A more likely scenario is that mist-generated microlightning constantly zapped amino acids into existence from pools and puddles, where the molecules could accumulate and form more complex molecules, eventually leading to the evolution of life.

    “Microdischarges between obviously charged water microdroplets make all the organic molecules observed previously in the Miller-Urey experiment,” Zare said. “We propose that this is a new mechanism for the prebiotic synthesis of molecules that constitute the building blocks of life.”

    However, even with the new findings about microlightning, questions remain about life’s origins, he added. While some scientists support the notion of electrically charged beginnings for life’s earliest building blocks, an alternative abiogenesis hypothesis proposes that Earth’s first amino acids were cooked up around hydrothermal vents on the seafloor, produced by a combination of seawater, hydrogen-rich fluids and extreme pressure.
    Yet another hypothesis suggests that organic molecules didn’t originate on Earth at all. Rather, they formed in space and were carried here by comets or fragments of asteroids, a process known as panspermia.

    “We still don’t know the answer to this question,” Zare said. “But I think we’re closer to understanding something more about what could have happened.”

    Though the details of life’s origins on Earth may never be fully explained, “this study provides another avenue for the formation of molecules crucial to the origin of life,” Williams said. “Water is a ubiquitous aspect of our world, giving rise to the moniker ‘Blue Marble’ to describe the Earth from space. Perhaps the falling of water, the most crucial element that sustains us, also played a greater role in the origin of life on Earth than we previously recognized.”

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