It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
29212 comments
-
Comment Link
Tuesday, 21 July 2026 18:02
1xbet indir_emSa
Beyler bahisçiler Ama doğru uygulamayı bulmak çok önemli Çoğu site mobil uygulama sunmuyor Çok hızlı çalışıyor — 1xbet mobil indir ücretsiz Bonuslar ve promolar her gün var Neyse, kaybetmeyin diye tıkla — 1xbet mobil indir 1xbet mobil indir Tek adres 1xbet indir Bahis yapan herkese gönder
-
Comment Link
Tuesday, 21 July 2026 12:41
1xbet guncel giris_rePl
Selam millet Siteler sürekli değişiyor, erişim engelleniyor Hepsi zaman kaybıydı Hiç takılmadan çalışıyor — 1xbet giriş yap hemen Çekim dakikalar içinde Neyse, tüm bilgiler linkte — 1xbet giris 1xbet giris Sakın sahte sitelere kanma Bahis yapan herkese gönder
-
Comment Link
Tuesday, 21 July 2026 12:04
1xbet guncel giris_popn
Millet dinleyin Güncel giriş adresini bulmak her seferinde çok zor oluyor Aylardır araştırıyorum Sonunda bu siteyi keşfettim — 1xbet güncel giriş burada Canlı destek gece gündüz aktif Neyse, her şey mevcut — bahis sitesi 1xbet bahis sitesi 1xbet Sakın dolandırıcılara kanma Bahis yapan herkese gönder
-
Comment Link
Tuesday, 21 July 2026 10:38
JamesMug
dark websites darknet markets onion https://darknetmarketworld.com
-
Comment Link
Tuesday, 21 July 2026 10:09
Joesphslaks
Вывод из запоя в стационаре — это медицинская помощь в условиях полного контроля, где пациент находится под круглосуточным наблюдением врачей. В стационаре проводится диагностика, назначаются препараты, капельница, седативные, витаминные и поддерживающие растворы, контролируется сон, давление, реакция на медикаменты и общее самочувствие. Такой формат особенно важен при длительном употреблении алкоголя, наличии хронического алкоголизма, сопутствующих заболеваний, депрессии, галлюцинаций, выраженного абстинентного синдрома и риска осложнений.
Подробнее тут - клиника вывод из запоя москва -
Comment Link
Tuesday, 21 July 2026 08:35
ChaseGor
darknet drug market https://torrezmarketwww.com darknet drug market https://mydarkmarketlink.com
-
Comment Link
Tuesday, 21 July 2026 08:33
MaximoShore
darknet market lists https://versus-markets.com dark web market urls https://versus-markets.com
-
Comment Link
Tuesday, 21 July 2026 08:32
Carlosteero
dark market list https://instantblackmarket.com darkmarket 2026 https://mydarknetmarkets.com
-
Comment Link
Tuesday, 21 July 2026 08:32
JamesMug
darknet markets url https://darknetmarketwww.com dark market onion https://mrdarkwebmarket.com
-
Comment Link
Tuesday, 21 July 2026 08:31
MarvinExade
dark web sites https://newhydramarketplace.com darkmarket list https://versusdarkwebmarket.com