For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

The TTC- Driving to Change Customer Service Standards Featured

Rate this item
(0 votes)

It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 92530 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00

987 comments

  • Comment Link TadEt Tuesday, 19 January 2021 15:06 TadEt

    viagra or cialis harder cost of cialis without insurance cialis czy viagra

  • Comment Link Nlbxprump Tuesday, 19 January 2021 14:54 Nlbxprump

    cialis australia no prescription does cialis really work cialis viagra australia [url=http://cialijomen.com/]10 mg cialis for sale[/url] ’

  • Comment Link Jbdcspabe Tuesday, 19 January 2021 04:48 Jbdcspabe

    real viagra online how get free viagra viagra a 100mg [url=http://llviabest.com/]buy viagra with paypal[/url] ’

  • Comment Link Fbdhprump Tuesday, 19 January 2021 02:12 Fbdhprump

    cialis 20mg price daily cialis reviews 36 hour cialis online [url=http://21cialismen.com/]originalcialis[/url] ’

  • Comment Link KbctMype Monday, 18 January 2021 22:20 KbctMype

    order cialis online nb canada cialis online uk cialis online buy [url=http://mycialedst.com/]cialis coupon printable[/url] ’

  • Comment Link TadEt Monday, 18 January 2021 20:11 TadEt

    cialis online postepay can i buy cialis online evolution peptides cialis

  • Comment Link CiiEt Monday, 18 January 2021 15:57 CiiEt

    cialis dose massima giornaliera buy cialis tadalafil uk cialis et infection urinaire

  • Comment Link Jbdcspabe Monday, 18 January 2021 15:01 Jbdcspabe

    price of viagra at walmart buying viagra online forum viagra generic sale [url=http://llviabest.com/]where to buy viagra online[/url] ’

  • Comment Link AudideSig Monday, 18 January 2021 14:28 AudideSig

    buy bupropion india
    tadalafil pills 20mg
    orlistat 120mg capsules online Pledy tat

  • Comment Link JvcxPaype Monday, 18 January 2021 06:19 JvcxPaype

    buy generic viagra online in uk viagra super force 100mg 60mg pills viagra usa viagraorcialis buying viagra gold online viagra in ireland where to buy viagra toronto viagra manufacturer 100mg viagra for sale viagra generic australia viagra 100 tablets viagra australie viagra/ dapoxetine buy female viagra australia viagra in india price

Leave a Reply