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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 742398 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

109172 comments

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    A total of 6.41 inches of rain fell by midnight, which made it the rainiest June day and the second rainiest day of any month in the city’s 130-year history of weather records.

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  • Comment Link ClintonLop Monday, 30 June 2025 05:03 ClintonLop

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    As the early-morning sun rises over the Great Barrier Reef, its light pierces the turquoise waters of a shallow lagoon, bringing more than a dozen turtles to life.

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    The destruction of marine ecosystems would deliver an effective death sentence for around a quarter of all species that depend on reefs for survival — and threaten an estimated billion people who rely on reef fish for their food and livelihoods. Reefs also provide vital protection for coastlines, reducing the impact of floods, cyclones and sea level rise.

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  • Comment Link Nelsonplode Monday, 30 June 2025 04:58 Nelsonplode

    Despite prepping’s reputation as a form of doomerism, many left-wing preppers say they are not devoid of hope.
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    Shonkwiler believes there will be an opportunity to create something new in the aftermath of a crisis. “It begins with preparedness and it ends with a better world,” he said.

    Some also say there’s less tension between left- and right-wing preppers than people might expect. Bounds, the sociology professor, said very conservative preppers she met during her research contacted her during the Covid-19 pandemic to offer help.
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    There is a natural human solidarity that emerges amid disaster, Killjoy said. She recalls a cashier giving her a deep discount on supplies she was buying to take to Asheville post-Helene. “I have every reason to believe that that man is right-wing, and I do think that there is a transcending of political differences that happens in times of crisis,” she said.

    As terrifying events pile up, from the wars in Ukraine and the Middle East to deadly extreme weather, it’s hard to escape the sense we live in a time of rolling existential crises — often a hair’s breadth from global disaster.

    People are increasingly beginning to wonder whether their views on preppers have been misconceived, Mills said. “There is a bigger question floating in the air, which is: Are preppers crazy, or is everyone else?”
    Killjoy has seen a huge change over the last five years in people’s openness to prepping. Those who used to make fun of her for her “go bag” are now asking for advice.

    It’s not necessarily the start of a prepping boom, she said. “I think it is about more and more people adopting preparedness and prepper things into a normal life.”

    Evidence already points this way. Americans stockpiled goods in advance of Trump’s tariffs and online sales of contraceptives skyrocketed in the wake of his election, amid concerns he would reduce access. Shows like “The Walking Dead,” meanwhile, have thrust the idea of prepping into popular culture and big box stores now sell prepping equipment and meal kits.

    People are hungry to learn about preparedness, said Shonkwiler. “They have the understanding that the world as we knew it, and counted on it, is beginning to cease to be. … What we need to be doing now is figuring out how we can survive in the world that we’ve created.”

  • Comment Link JamesGes Monday, 30 June 2025 04:46 JamesGes

    These preppers have ‘go bags,’ guns and a fear of global disaster. They’re also left-wing
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    The day after President Donald Trump was elected in 2016, Eric Shonkwiler looked at his hiking bag to figure out what supplies he had. “I began to look at that as a resource for escape, should that need to happen,” he said.

    He didn’t have the terminology for it at the time, but this backpack was his “bug-out bag” — essential supplies for short-term survival. It marked the start of his journey into prepping. In his Ohio home, which he shares with his wife and a Pomeranian dog, Rosemary, he now has a six-month supply of food and water, a couple of firearms and a brood of chickens. “Resources to bridge the gap across a disaster,” he said.
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    Margaret Killjoy’s entry point was a bleak warning in 2016 from a scientist friend, who told her climate change was pushing the global food system closer than ever to collapse. Killjoy started collecting food, water and generators. She bought a gun and learned how to use it. She started a prepping podcast, Live Like the World is Dying, and grew a community.

    Prepping has long been dominated by those on the political right. The classic stereotype, albeit not always accurate, is of the lone wolf with a basement full of Spam, a wall full of guns, and a mind full of conspiracy theories.

    Shonkwiler and Killjoy belong to a much smaller part of the subculture: They are left-wing preppers. This group is also preparing for a doom-filled future, and many also have guns, but they say their prepping emphasizes community and mutual aid over bunkers and isolationism.

    In an era of barreling crises — from wars to climate change — some say prepping is becoming increasingly appealing to those on the left.
    The roots of modern-day prepping in the United States go back to the 1950s, when fears of nuclear war reached a fever pitch.

    The 1970s saw the emergence of the survivalist movement, which dwindled in the 1990s as it became increasingly associated with an extreme-right subculture steeped in racist ideology.

    A third wave followed in the early 2000s, when the term “prepper” began to be adopted more widely, said Michael Mills, a social scientist at Anglia Ruskin University, who specializes in survivalism and doomsday prepping cultures. Numbers swelled following big disasters such as 9/11, Hurricane Katrina in 2005 and the 2008 financial crisis.

    A watershed moment for right-wing preppers was the election of Barack Obama in 2008, Mills said. For those on the left, it was Trump’s 2016 election.

    Preppers of all political stripes are usually motivated by a “foggy cloud of fear” rather than a belief in one specific doomsday scenario playing out, Mills said. Broad anxieties tend to swirl around the possibility of economic crises, pandemics, natural disasters, war and terrorism.

    “We’ve hit every one of those” since the start of this century, said Anna Maria Bounds, a sociology professor at Queens College, who has written a book about New York’s prepper subculture. These events have solidified many preppers’ fears that, in times of crisis, the government would be “overwhelmed, under-prepared and unwilling to help,” she said.

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