It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
For Evaluate It by SQM Inspectors - 
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
21456 comments
-
Comment Link
Saturday, 20 March 2021 05:29
prednisolone 50 mg
prednisolone manufacturers prednisolone 5mg cvs eczemas prednisolone for kids how much does methyl prednisolone cost
-
Comment Link
Friday, 19 March 2021 19:54
follistim vs clomid
clomid low testosterone can i buy clomid over the counter pregnant with twins from clomid how to take clomid male
-
Comment Link
Friday, 19 March 2021 18:59
doxycycline heartworm
doxycycline in children doxycycline 2014 can i take ibuprofen with doxycycline where can i get a prescription for doxycycline
-
Comment Link
Friday, 19 March 2021 04:11
doxycycline and sunburn
doxycycline and prednisone doxycycline 100mg generic how long can you take doxycycline why is doxycycline dangerous in kids
-
Comment Link
Friday, 19 March 2021 01:14
clomid gnc
clomid pregnancy clomid 100mg buy clomid clomiphene citrate 50 mg tablets how well does clomid work
-
Comment Link
Thursday, 18 March 2021 17:23
zithromax breastfeeding
azithromycin opthalmic buy zithromax online uk how long does zithromax take to work why azithromycin is given for 3 days
-
Comment Link
Thursday, 18 March 2021 03:06
price of zithromax
zithromax perscription zithromax singapore what is zithromax z pak azithromycin how long to work
-
Comment Link
Thursday, 18 March 2021 00:35
zithromax ggd6
azithromycin for dogs azithromycin 500mg azithromycin single dose for chlamydia what is azithromycin tablets usp 250 mg used for
-
Comment Link
Wednesday, 17 March 2021 16:18
furosemide pills
lasix heart failure lasix 250 difference between lasix and hctz what if lasix doesn't work
-
Comment Link
Wednesday, 17 March 2021 01:33
furosemide metabolism
lasix diarrhea furosemide lasix 20 mg lasix end stage renal disease what is lasix