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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 787588 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

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    Indeed, academics and former FBI profilers told CNN the challenge of unravelling the criminal mind of a man like Bryan Kohberger is enticing. And while his trial may be over, in many ways, the story of what can be learned from his crimes may have only just begun.

    “We want to squeeze any silver lining that we can out of these tragedies,” said Molly Amman, a retired profiler who spent years leading the FBI’s Behavioral Threat Assessment Center.

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    Only Kohberger knows
    Even seasoned police officers who arrived at 1122 King Road on November 13, 2022, struggled to process the brutality of the crime scene.

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    “The female lying on the left half of the bed … was unrecognizable,” one officer would later write of the attack that killed Kaylee Goncalves. “I was unable to comprehend exactly what I was looking at while trying to discern the nature of the injuries.”

    Initial interviews with the two surviving housemates gave investigators a loose timeline and a general description of the killer – an athletic, White male who wore a mask that covered most of his face – but little else.

    Police later found a Ka-Bar knife sheath next to Madison’s body that would prove to be critical in capturing her killer.

    One of the surviving housemates told police about a month before the attacks, Kaylee saw “a dark figure staring at her from the tree line when she took her dog Murphy out to pee.”

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