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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 789420 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

110446 comments

  • Comment Link Richardessen Tuesday, 12 August 2025 13:15 Richardessen

    Тесты синергии и их роль в современном образовании и бизнесе

    В современном мире концепция синергии становится все более актуальной как в сфере образования, так и в бизнесе. Термин «синергия» обозначает эффект, при котором сумма результатов совместных действий превышает сумму результатов отдельных участников.
    производственная практика синергия
    В контексте образовательных программ и производственной практики, тесты синергии служат инструментом оценки эффективности взаимодействия студентов, преподавателей и предприятий, а также помогают выявить потенциал для дальнейшего развития.
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    купить практику синергия университет синергия практика
    Практика синергии — это неотъемлемая часть подготовки специалистов, которая позволяет студентам применить полученные знания на практике, развить командные навыки и понять реальные требования рынка труда. В рамках производственной практики синергия достигается через совместную работу студентов с предприятиями, что способствует обмену опытом, развитию профессиональных компетенций и формированию командного духа. Такой подход помогает студентам не только закрепить теоретические знания, но и научиться решать реальные задачи, что значительно повышает их конкурентоспособность на рынке труда.

    Практика синергии в рамках университетов, таких как Университет «Синергия», включает в себя разнообразные программы, направленные на развитие междисциплинарных навыков и создание условий для эффективного взаимодействия между студентами и работодателями. Университет «Синергия» активно внедряет современные методы обучения, в том числе проектную деятельность, стажировки и корпоративные проекты, что способствует формированию у студентов системного мышления и умения работать в команде.

    Купить практику синергия — это возможность для компаний и студентов получить доступ к качественной образовательной и производственной базе, а также к экспертам и наставникам, которые помогают реализовать проекты любой сложности. Для студентов это шанс получить уникальный опыт, повысить свою профессиональную ценность и подготовиться к реальным условиям работы. Для работодателей — возможность найти талантливых специалистов, которые уже прошли проверку на практике и готовы к выполнению сложных задач.

    Образовательные учреждения, такие как университет «Синергия», предлагают разнообразные программы практики, которые позволяют студентам не только приобрести практический опыт, но и развить навыки коммуникации, лидерства и управления проектами. В результате, такие практики способствуют формированию профессиональной среды, где ценится командная работа, инновации и постоянное развитие.

    В целом, тесты синергии и практика синергии являются важными инструментами для повышения качества образования и эффективности бизнес-процессов. Они помогают выявить сильные стороны участников, определить зоны для улучшения и создать условия для достижения максимальных результатов. В современном мире, где конкуренция растет с каждым годом, умение работать в команде и использовать синергетический эффект становится ключевым фактором успеха как для отдельных специалистов, так и для организаций в целом.

  • Comment Link GabrielCib Monday, 11 August 2025 01:23 GabrielCib

    Stunning images show Arctic glaciers’ dramatic retreat
    анальный секс зрелых
    Swedish photographer Christian Aslund is riding a small boat along the coast of Spitsbergen, an island in the Norwegian archipelago of Svalbard. Here, deep into the Arctic Circle and midway between Norway and the north pole, he is investigating the health of the glaciers, by comparing them to what they looked like in archival photos.

    He takes a picture, trying to place his boat in the exact position occupied by an explorer who took a similar photograph over 100 years ago. But the difference is striking: in the shot from 1918, the boat is heading towards a massive glacier. In the image Aslund took in 2024, he is heading toward what looks like almost bare land.

    The comparison is part of a series that Aslund worked on in collaboration with the Norwegian Polar Institute and Greenpeace, to document the retreat of Svalbard’s glaciers over the last century. He visited the area twice — in 2002 and in 2024 — and picked which sites to photograph based on historical images that he found in the institute’s archives.
    “In 2002, the widespread knowledge, or acceptance, of climate change wasn’t as broad as it is now,” Aslund says. He published the first set of photos over 20 years ago to create awareness of how much the glaciers were receding. But to his surprise, he received some comments suggesting that the images had been “Photoshopped,” that the glaciers were just expanding and contracting naturally, or that he had taken the pictures in the summer and compared them to archival shots taken in the winter: “But they are not — if you look at at the archive photos, you see that they don’t have any sea ice and not enough snow on the mountains (for it to be winter). And also, in the winter, it’s permanently dark.”

    In the summer of 2024, he decided to return, taking pictures at the exact same locations as before. “I had a feeling that the glaciers would have receded even more,” he says, “and that was confirmed. We wanted to show that these glaciers are not going back and forth. They are constantly being pulled back by a warming climate. It’s a major difference.”

    The Arctic has been warming twice as fast as the rest of the world since the year 2000, according to the National Oceanic and Atmospheric Administration, but according to other estimates it has warmed even more — four times faster than the global average since 1979. NASA says summer Arctic sea ice is shrinking by 12.2% per decade due to warming temperatures.

  • Comment Link ThomasAVEDE Friday, 08 August 2025 21:03 ThomasAVEDE

    Beirut, Lebanon
    CNN

    A deadly Israeli airstrike on Hezbollah’s stronghold in southern Beirut on Friday has left over a dozen people dead, including a high-ranking Hezbollah commander, sharply escalating the conflict between the two sides and raising fears of all-out war.

    Senior Hezbollah commander Ibrahim Aqil, part of Hezbollah’s elite Radwan Force, was assassinated along with “about 10” other commanders, Israel Defense Forces (IDF) spokesperson Daniel Hagari said, accusing them of planning to raid and occupy communities in Galilee in northern Israel.

    Hezbollah confirmed Aqil’s death on Friday, saying he was killed “following a treacherous Israeli assassination operation on 09/20/2024 in the southern suburbs of Beirut.”

    According to Hagari, the targeted commanders were “underground underneath a residential building in the heart of the Dahiyeh neighborhood, using civilians as a human shield” at the time of the attack.

    Lebanon’s health ministry said at least 14 people were killed and 66 others injured in the airstrike, which leveled a multistory building in a densely populated neighborhood.

    Aqil had a $7 million bounty on his head from the United States for his suspected involvement in the 1983 strike on the US Embassy in Beirut, which killed 63 people, as well as the bombing of the Beirut Marine barracks, which killed 241 US personnel later that year.

    A CNN team on the ground in Beirut saw a frantic effort to rescue people from underneath the rubble and rush the wounded to hospital. Witnesses said nearby buildings shook for nearly half an hour after the strike, which the IDF said it had carried out at around 4 p.m. local time.


    A week of surprise attacks
    Friday’s strike marked the fourth consecutive day of surprise attacks on Beirut and other sites across the country, even as Israeli forces continued deadly strikes and operations in Gaza and the occupied West Bank.

    The first major attack against Hezbollah this week came Tuesday afternoon when pagers belonging to the militant groups’ members exploded near-simultaneously. The pagers had been used by Hezbollah to communicate after the group’s leader, Hassan Nasrallah, encouraged members to switch to low-tech devices to prevent more of them from being assassinated.

    Almost exactly 24 hours later, Lebanon was rocked by a second wave of explosions, after Hezbollah walkie-talkies detonated in Beirut and the south of the country on Wednesday.

    At least 37 people were killed, including some children, and more than 3,000 were injured in the twin attacks.

    In a United Nations Security Council meeting on Friday, UN human rights chief Volker Turk on Friday warned that the detonation of communication devices could violate international human rights law.

    Lebanese Foreign Minister Abdallah Bou Habib and Israeli Ambassador to the UN Danny Danon clashed at the heated meeting, with Bou Habib calling on the council to condemn Israel’s actions and Danon slamming the Lebanese envoy for not mentioning Hezbollah.

  • Comment Link BradleyLurgy Friday, 08 August 2025 20:07 BradleyLurgy

    Beirut, Lebanon
    CNN

    A deadly Israeli airstrike on Hezbollah’s stronghold in southern Beirut on Friday has left over a dozen people dead, including a high-ranking Hezbollah commander, sharply escalating the conflict between the two sides and raising fears of all-out war.

    Senior Hezbollah commander Ibrahim Aqil, part of Hezbollah’s elite Radwan Force, was assassinated along with “about 10” other commanders, Israel Defense Forces (IDF) spokesperson Daniel Hagari said, accusing them of planning to raid and occupy communities in Galilee in northern Israel.

    Hezbollah confirmed Aqil’s death on Friday, saying he was killed “following a treacherous Israeli assassination operation on 09/20/2024 in the southern suburbs of Beirut.”

    According to Hagari, the targeted commanders were “underground underneath a residential building in the heart of the Dahiyeh neighborhood, using civilians as a human shield” at the time of the attack.

    Lebanon’s health ministry said at least 14 people were killed and 66 others injured in the airstrike, which leveled a multistory building in a densely populated neighborhood.

    Aqil had a $7 million bounty on his head from the United States for his suspected involvement in the 1983 strike on the US Embassy in Beirut, which killed 63 people, as well as the bombing of the Beirut Marine barracks, which killed 241 US personnel later that year.

    A CNN team on the ground in Beirut saw a frantic effort to rescue people from underneath the rubble and rush the wounded to hospital. Witnesses said nearby buildings shook for nearly half an hour after the strike, which the IDF said it had carried out at around 4 p.m. local time.


    A week of surprise attacks
    Friday’s strike marked the fourth consecutive day of surprise attacks on Beirut and other sites across the country, even as Israeli forces continued deadly strikes and operations in Gaza and the occupied West Bank.

    The first major attack against Hezbollah this week came Tuesday afternoon when pagers belonging to the militant groups’ members exploded near-simultaneously. The pagers had been used by Hezbollah to communicate after the group’s leader, Hassan Nasrallah, encouraged members to switch to low-tech devices to prevent more of them from being assassinated.

    Almost exactly 24 hours later, Lebanon was rocked by a second wave of explosions, after Hezbollah walkie-talkies detonated in Beirut and the south of the country on Wednesday.

    At least 37 people were killed, including some children, and more than 3,000 were injured in the twin attacks.

    In a United Nations Security Council meeting on Friday, UN human rights chief Volker Turk on Friday warned that the detonation of communication devices could violate international human rights law.

    Lebanese Foreign Minister Abdallah Bou Habib and Israeli Ambassador to the UN Danny Danon clashed at the heated meeting, with Bou Habib calling on the council to condemn Israel’s actions and Danon slamming the Lebanese envoy for not mentioning Hezbollah.

  • Comment Link WalterAcamn Friday, 08 August 2025 12:52 WalterAcamn

    Como professor de disciplinas economicas, costumo analisar projetos de cripto do ponto de vista da aplicacao pratica. O UTLH e um dos poucos exemplos em que a ideia nao e so bonita — ela e realmente implementada. A emissao e limitada, os mecanismos sao transparentes, e a participacao no UFP adiciona utilidade real. Mostro aos alunos como e construida a tokenomics e como a transparencia e a estabilidade dos pagamentos geram confianca. Nao e apenas um ativo — e um estudo de caso. Em meio a um mercado superaquecido, o UTLH permite discutir responsabilidade financeira. E pra mim, pessoalmente, ele faz parte da minha estrategia de poupanca. Sem ilusoes, mas com clareza.

  • Comment Link JamesNon Wednesday, 06 August 2025 22:01 JamesNon

    Since India’s independence from Britain in 1947, the status of English in India has been deeply political – entwined with questions of identity, power, and national direction.

    Today, English is one of several official languages in India, spoken by about 10% of the population. Hindi is the first language for around 44% of citizens, according to the 2011 census.
    трип скан
    But in recent years, Modi’s BJP has placed particular emphasis on promoting Hindi and reducing the use of English in public life.

    The prime minister almost never delivers speeches in English, preferring Hindi for national addresses such as his monthly radio program. His administration has encouraged officials to use Hindi on social media and in government correspondence – though, after criticism from non-Hindi-speaking states, clarified that this was intended mainly for the Hindi belt in the north.
    https://trip-scan.biz
    трип скан
    When India hosted world leaders for the 2023 G20 summit in New Delhi, invitations were sent out from “Bharat” – the Sanskrit or Hindi name for the country – instead of “India,” fueling speculation that the government aims to ultimately phase out the country’s English designation altogether.

    Modi’s critics have been quick to note his political motives behind these moves.

    With its roots in the Rashtriya Swayamsevak Sangh (RSS), a right-wing organization that advocates Hindu hegemony within India, the BJP’s language policies resonate with many in a country where nearly 80% of people are Hindu.

    Analysts say the BJP is seeking to capitalize on this demographic by promoting language policies that strengthen its support base in the north.

    According to Rita Kothari, an English professor from Ashoka University, the government “is certainly interested in homogenizing the country and making Hindi more widespread.”

    But that policy can also backfire – in part because many regions, such as Marathi-speaking Maharashtra in the west – are staunchly proud of their local language.

    The violent clashes in the state’s megacity Mumbai earlier this month were sparked by the regional government’s controversial decision to make Hindi a compulsory third language in public primary schools.

    Pushback and protest has also been especially strong in the south, where English and regional languages such as Tamil, Telugu, and Kannada are valued as symbols of local identity and autonomy.

  • Comment Link JorgeExoda Wednesday, 06 August 2025 14:23 JorgeExoda

    Since India’s independence from Britain in 1947, the status of English in India has been deeply political – entwined with questions of identity, power, and national direction.

    Today, English is one of several official languages in India, spoken by about 10% of the population. Hindi is the first language for around 44% of citizens, according to the 2011 census.
    трипскан
    But in recent years, Modi’s BJP has placed particular emphasis on promoting Hindi and reducing the use of English in public life.

    The prime minister almost never delivers speeches in English, preferring Hindi for national addresses such as his monthly radio program. His administration has encouraged officials to use Hindi on social media and in government correspondence – though, after criticism from non-Hindi-speaking states, clarified that this was intended mainly for the Hindi belt in the north.
    https://trip-scan.biz
    tripskan
    When India hosted world leaders for the 2023 G20 summit in New Delhi, invitations were sent out from “Bharat” – the Sanskrit or Hindi name for the country – instead of “India,” fueling speculation that the government aims to ultimately phase out the country’s English designation altogether.

    Modi’s critics have been quick to note his political motives behind these moves.

    With its roots in the Rashtriya Swayamsevak Sangh (RSS), a right-wing organization that advocates Hindu hegemony within India, the BJP’s language policies resonate with many in a country where nearly 80% of people are Hindu.

    Analysts say the BJP is seeking to capitalize on this demographic by promoting language policies that strengthen its support base in the north.

    According to Rita Kothari, an English professor from Ashoka University, the government “is certainly interested in homogenizing the country and making Hindi more widespread.”

    But that policy can also backfire – in part because many regions, such as Marathi-speaking Maharashtra in the west – are staunchly proud of their local language.

    The violent clashes in the state’s megacity Mumbai earlier this month were sparked by the regional government’s controversial decision to make Hindi a compulsory third language in public primary schools.

    Pushback and protest has also been especially strong in the south, where English and regional languages such as Tamil, Telugu, and Kannada are valued as symbols of local identity and autonomy.

  • Comment Link Mauriceshuts Wednesday, 06 August 2025 14:10 Mauriceshuts

    When Hussain AlMoosawi arrived home, he didn’t recognize anything.

    The Emirati photographer, who had spent eight years studying in Australia, returned to the United Arab Emirates (UAE) in 2013. He’d missed a real estate boom of dizzying proportions: not just new buildings, but new districts.
    tripscan
    More than that, the buildings of his childhood were disappearing, replaced by shiny new skyscrapers.

    But for AlMoosawi, these international icons were not the urban fabric of his home: it was the oft-overlooked, mid-century office towers and residential blocks squeezed between new highways and overshadowed by luxury developments that felt most familiar.

    It sparked a desire to “understand the urban context of the UAE,” and AlMoosawi set out to meticulously document and capture these underappreciated buildings, “and reimagine the city as if it were the ‘80s, the time when I was born.”
    https://tripscan36.org
    tripscan top
    Initially focusing on industrial landscapes, temporary structures and air conditioning units, he began to notice symmetry in many of the buildings he was photographing, inspiring his current project: facades.

    “Facades are like a face,” said AlMoosawi. “It’s something that people connect with.”

    His bold, geometric images strip away context to spotlight the character and diversity of everyday buildings. Using a telephoto lens to shoot close-ups from the ground or elevated positions, AlMoosawi carefully frames out distractions and sometimes removes minor obstructions like lampposts in post-processing.

    So far, the 41-year-old, who is editor-in-chief for National Geographic AlArabiya Magazine, has photographed over 600 building?s across the UAE, and next year hopes to complete his collection in Abu Dhabi, where he lives.

    In the long term, he hopes to turn the “lifetime project” into an interactive archive that both preserves urban heritage and invites viewers to rediscover their own city.

    “Our cities aren’t big, in terms of scale, compared to many other cities,” said AlMoosawi. “But then they have a story to tell, they have things between the lines that we don’t see, and my quest is to see these things.”

  • Comment Link klining_moskva_pzOl Wednesday, 06 August 2025 02:42 klining_moskva_pzOl

    Ищете стабильное качество и пунктуальность? Тогда вам подойдёт клининговая компания с проверенной репутацией и гибким сервисом.

    Клининг в Москве — это важная услуга, которая помогает поддерживать чистоту и порядок в домах и офисах. Выбор клининговых услуг в Москве весьма широк, и каждая компания предлагает свои уникальные решения.

    В первую очередь, стоит отметить, что клининг включает в себя как регулярную, так и генеральную уборку. Периодическая уборка помогает поддерживать порядок в жилых и коммерческих помещениях, что особо важно в условиях мегаполиса.

    Генеральная уборка, в свою очередь, включает в себя более тщательную работу, требующую больше времени и ресурсов. Каждая компания предлагает собственные пакеты услуг, которые могут варьироваться по цене и качеству.

    Для выбора надежной клининговой компании важно учитывать отзывы и репутацию. Достойные клининговые фирмы обеспечивают четкие условия работы и гарантии на предоставляемые услуги.

  • Comment Link Zacharyrep Tuesday, 05 August 2025 04:44 Zacharyrep

    Just when we thought the Coldplay Jumbotron controversy had run its course, Gwyneth Paltrow has entered the chat.

    The Academy Award-winning actress and Goop founder appeared in a new – and very funny – ad for Astronomer, the tech firm whose former CEO and human resources chief launched a million memes after being shown on a Jumbotron at a Coldplay concert last week.
    tripscan win
    “I’ve been hired on a very temporary basis to speak on behalf of the 300-plus employees at Astronomer,” Paltrow said in the clip shared on the company’s Instagram on Friday night, adding that Astronomer had received “a lot of questions over the last few days.”

    In addition to her other hats, Paltrow, of course, is also the famously “consciously uncoupled” ex-wife of Coldplay frontman Chris Martin, who at a concert in Boston last week inadvertently revealed an intimate moment between two top executives at Astronomer – who were seen embracing but immediately ducked from view – during a performance of Coldplay’s “Jumbotron Song.”
    https://trip36.win
    tripscan win
    “Whoa, look at these two,” Martin quipped at the time. “Either they’re having an affair or they’re just very shy.”

    The moment caused a major internet sensation and an immediate spotlight on Astronomer. Both executives shown in the video have since resigned.

    In the clip featuring Paltrow on Friday, the “questions” she addresses do not deal with the controversy, but rather the tech-focused business dealings of New York-based firm Astronomer.

    The clip’s caption read simply, “Thank you for your interest in Astronomer.”

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