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The TTC- Driving to Change Customer Service Standards Featured

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It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 290796 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00

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  • Comment Link Hiv Positive Bodybuilder Sunday, 23 March 2025 17:54 Hiv Positive Bodybuilder

    This is why I like to carry out this motion with a cable machine,
    and ideally, a rope attachment, as it permits more movement and can mitigate any impingement
    points. A dumbbell shoulder exercise is fantastic,
    as a dumbbell requires extra muscle activation and extra help
    from stabilizing muscular tissues. This is because the load is managed by only one support, the
    arm holding the burden. If we give it some thought, the shoulder supplies a base to transfer our arms,
    which permits us to carry out a variety of movements, including throwing, pulling,
    swinging, or any other arm motion.
    Constructing huge shoulders is essential if you want to take your fitness center efficiency to the next level and enhance your aesthetics.
    The shoulder muscle consists of three heads; you must blast each head to build full,
    outlined deltoids. The only three workouts you want to
    build massive boulder shoulders are the barbell overhead shoulder press, dumbbell lateral raises, and barbell
    upright rows.
    Unsurprisingly, lateral raises are the go-to when on the lookout
    for that side delt pump. Upright rows work the lateral deltoids and
    traps, adding thickness to your shoulders.

    Patrick Dale, PT, ex-Marine, is a Training Editor with 30 years of expertise in Private Training and
    Strength & Conditioning. A former British Royal Marine, gym proprietor, and fitness skills assessor, he's dedicated to delivering informative, dependable content.
    In addition, Patrick is an skilled author who has authored three fitness and train books, dozens of e-books, 1000's of articles, and a number of other health
    movies. He’s not just an armchair fitness expert; Patrick practices what he preaches!

    Pair it with a non-stim pre-workout loaded with pump-friendly NO-boosting elements and go to town. Newbies don't
    want to get fancy or high-volume with shoulder training—especially in the occasion that they're
    already hitting their entrance delts with any vital quantity of chest coaching.

    Hit these three moves exhausting, nudge the weights up over time, and they are often enough to grow on.
    Like the name hints, the dumbbell lateral increase works
    your lateral deltoids. In addition to the capabilities above, the different deltoid
    heads aid in rotating your upper arm, and supporting your shoulder joint when you
    are carrying things. If you need to construct sturdy, muscular shoulders, incorporating the right shoulder
    workout routines into your exercise routine is crucial.
    So, when you attain muscle failure together with your proper arm, switch immediately to your left arm.
    When you reach failure on the left, instantly swap back once more to your proper arm and continue in this
    method till you’ve completed all units for every arm.
    Constructing greater shoulders isn’t straightforward – but when you truly desire
    a muscular-looking physique, they’re a should. Fortunately, there are many methods to
    get greater, stronger shoulders that emphasize the jacked look you’re after.

    While not warming up will prevent a couple of minutes of coaching time, it may additionally cost you months of
    misplaced progress should you endure an in any other case avoidable damage.

    I'm going to preface this by saying I've been guilty of doing all of these
    in my 20 years of lifting weights.
    It’s good to vary up the tempo, as you want to shock and stress your shoulders and traps.
    This will let you break plateaus, develop muscle tissue,
    and build well-rounded strength, power, and endurance.

    Your body adapts rapidly, so variety in speeds and
    angles is a crucial a part of progressive overload, as we talked about additional above.
    The dumbbell hold power cleans are an upright row and excessive pull
    hybrid.
    Bear In Mind, it’s not in regards to the weight however the kind and the finesse of each movement.
    This posterior deltoid train is so much like #5, but
    it’s done standing upright instead of leaning ahead.
    Many exercisers will find this position extra
    comfortable because it locations much less stress in your decrease back.

    Maximize your progress through the use of a range of coaching tools and methods.
    For instance, you are capable of do entrance, aspect,
    and rear delt raises using dumbbells, cables, suspension trainers (TRX), and resistance bands.
    Each one impacts your muscular tissues barely differently, and
    that selection is very good for muscle development.
    Some trainers consider that one exercise methodology is healthier than the others, and
    that’s not true. I noticed real progress after I took
    my shoulder workouts to the restrict.
    Make a notice of your ending weight for every movement and attempt to beat it each week.

    Exhale as you engage your core and push your hips ahead,
    lifting the kettlebell behind you as you rise into a tall kneeling place.
    Select an appropriate weight for your fitness level — nothing too heavy.
    Although this train looks easy, sustaining all contact factors, particularly preserving your low back on the wall, could
    be quite challenging. Stand together with your back towards a wall, ft 6 to 8 inches away, knees slightly bent.


    If you do have an harm that stops you from doing standard
    lateral raises with a cable or dumbbells, use this version as your alternative.

    On shoulder day, considered one of my major goals is to overload and thoroughly exhaust the center head of the deltoids to create most width
    up prime. So, use the information in this article to create balanced, effective
    shoulder exercises that work every deltoid head equally.
    You May be hitting them from all angles with a shotgun-style spread
    of reps and units. So make certain to warm-up thoroughly, then work your way
    via five rounds of the next circuit. Purpose to maintain your type tight
    throughout, selecting your weights accordingly,
    particularly on the excessive rep units. Earlier
    Than you begin lifting heavy together with your shoulders, you should make certain they're correctly warmed up.

    That's where this sequence from health director Ebenezer Samuel, C.S.C.S.
    comes in. Right Here, you'll give consideration to exterior rotation at the shoulder joint, a movement that perfectly offsets
    the finest way that on an everyday basis life forces you
    into inside rotation.
    Subsequent, open your arms and press the weights up and overhead,
    preserving a slight bend in your elbows on the top of
    each rep. We’ve supplied you with a strong foundation for a killer upper body workout.
    Now it’s as much as you to proceed challenging your break up routine utilizing coaching
    variables like volume, frequency, and depth. Cranium crushers are a killer exercise for
    not solely focusing on the triceps but additionally fixating on core engagement throughout this difficult range of motion. If
    you use dumbbells, you can use one in each hand, or use one, gripping it with each arms.
    Depending on your general aim and fitness degree, coaching variables similar to exercises, units,
    and reps are crucial to pay attention to when looking
    on the big image of your program.
    This Is an instance of an exercise substitute for each of the
    moves included within the original plan. You will use reps
    and load in your other workouts too, but as an alternative of specified hundreds, use RPE.
    While the overarching goal is to increase your
    load, working until failure is more important,
    assuming you are increasing the load over time.
    Additional, higher biomechanics using correct form combined with improved shoulder mobility, in which the shoulder works via
    a full range of motion, all contribute to a more healthy shoulder.
    Its major operate is to lift the arm laterally, as seen within the oh-so-popular lateral
    elevate. If I needed to decide, that is my most well-liked setup
    because it permits a higher frequency for each different muscle,
    whereas nonetheless focusing in your shoulders.
    Need to build massive shoulders and pack on kilos of lean muscle in 90 days?


    Remember, consistency is essential, so hold challenging these muscle tissue and watch your delts grow.
    If you keep it up, you may have to show sideways to
    stroll via doorways in no time! So, seize these weights, hit the health club, and let your delts do the speaking.
    Instantly, I thought I needed to maneuver round tremendous heavy
    dumbbells to see any outcomes on my aspect delts.
    You should keep away from doing an excessive quantity of direct entrance delt work within the 20+ rep range,
    because the tradeoff between fatigue and hypertrophy is
    poor. If you’ve exhausted all the training tweaks and techniques to interrupt by way of a shoulder progress plateau, think about taking a creatine
    complement to boost your workouts. For this train, the main focus must be on maintaining straight arms all through the movement and driving the arms again so
    far as potential. It is really helpful to use a impartial grip with this machine as a pronated grip (palms down) will fail to activate the
    muscle to the identical extent (5). Have researched a
    quantity of shoulder power workouts, let’s now break down the highest 10 mass constructing shoulder workouts.
    As Quickly As these have been established, it’s time to think about strength coaching.
    When it comes to hypertrophy training, the previous
    understanding was that training every muscle group once per week was
    optimum for muscle progress.
    With the best bodyweight workout routines, you can build and strengthen your shoulders from residence or anywhere you please.
    Your traps are broad, flat superficial muscle tissue that resemble a trapezoid.
    They extend from the cervical to the thoracic area on the
    posterior facet of your neck and trunk. Although they
    are not part of your shoulder, they're typically being labored during shoulder actions.
    That Is why folks typically practice shoulders and traps on the same day.

    It could be carried out seated using a pair of dumbbells or
    standing utilizing dumbbells or a barbell. If you experience any muscular imbalances, go
    for the dumbbells to iron out weaknesses. You ought to know your shoulder muscular
    tissues to train them effectively With Dumbbells. In health, "shoulder exercises" discuss with
    resistance exercises that focus on the deltoid muscle.
    The Y-T-I Raises, every with their distinct motion, collectively provide a 360-degree exercise for the rear deltoids.
    The ‘Y’ hits the higher again and delts, the ‘T’ zeroes in directly
    on the rear delts, and the ‘I’ completes the set with a give consideration to each rear delts and higher
    back. This complete method ensures balanced growth and
    energy.
    To get bigger shoulders with dumbbells, you possibly can carry out numerous workouts concentrating on the different parts of the shoulders.

    Coaching your rear deltoids is more necessary than you may suppose.
    It is one of the finest exercises to strengthen your lats and rear
    shoulder with a cable machine. Not Like dumbbell raises where the resistance varies in the course of the carry, the cable pulley affords a uniform resistance all through the motion. It’s always important to get the
    blood moving via your shoulder region to organize it
    for training and to prevent harm. Doing so strikes the
    blood from your stomach area to your shoulders to lubricate the
    shoulder joint and to access your shoulder’s mobility.

    Shoulders are one of the necessary muscle groups for maintaining posture.
    Having strong shoulders and traps is vital to help the backbone and maintain alignment.
    Robust shoulder muscles assist to maintain the shoulders pulled
    back and down, which prevents slouching or rounding your again. They additionally support the shoulder blades
    and the curvature of the spine. Related to a dumbbell chest
    fly, this exercise must be accomplished with mild, manageable weights.


    Let’s dive into a fast and easy-to-understand anatomy walkthrough.
    Some persons are blessed with extensive bone structures
    giving them broad shoulders with no coaching. If your rears are in arrears, simply comply with this routine for 4-8 weeks—or alternate with a extra balanced shoulder routine—to help deliver them
    up. Row the weights along with your elbows pointing outward until your higher
    again is absolutely contracted. Maintain the position as you
    faucet one shoulder at a time with the alternative hand.
    Stand next to a wall or other sturdy floor that may support your physique weight.
    Bend your elbow ninety levels, and draw your shoulders
    back and downward.
    The slower you probably can carry out these raises, the extra they'll damage
    – and the higher you are going to look. 'Lateral raises are good for
    isolating the medial part of the deltoid,' White explains.

    'They're extra generally used with a lighter weight and higher
    reps.' You'll still be gritting your teeth by the top of the third set.
    Sit on a bench with dumbbells held in front of you, palms going through your
    shoulders as though you've simply finished a bicep curl.
    Push the dumbbells up over your head whereas rotating your
    arms until your palms face away from you.


    A dumbbell workout may be simply added to your shoulder training
    program. It is at all times best to start with fewer reps and units after which progressively improve as your strength improves.

    They are appropriate for both beginners and professionals because they can be
    carried out with various weights. Traps, a stubborn muscle group for many,
    could be educated fairly frequently through the
    week.

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