Print this page

The TTC- Driving to Change Customer Service Standards Featured

Rate this item
(0 votes)

It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 401478 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00
Blogs
26738 comments
Intern

Latest from Intern

26738 comments

  • Comment Link TrevorNuh Saturday, 07 February 2026 23:05 TrevorNuh

    Натяжные потолки в Архангельске — качественно, быстро и с гарантией.

    Осуществляем проффессиональный монтаж в ванную, на кухню, в комнату, в коридор;
    Подберем идеальное решение натяжных потолков по вашему желанию;
    Выполняем монтаж любой сложности, предлагаем большой выбор сатиновых полотен.
    Рассчитаем стоимость — свяжитесь с нами!

    Натяжные потолки в ванной — любая фактура. по городу — с консультацией специалиста-
    натяжные потолки на кухню в архангельске
    установка натяжных потолков высота - http://29-potolok.ru/
    https://image.google.com.bd/url?q=https://29-potolok.ru/

    Качественная установка натяжных потолков в Архангельске: быстро, качественно, с гарантией 5be4c20

  • Comment Link elektrokarnizi dlya shtor_gqPn Saturday, 07 February 2026 22:32 elektrokarnizi dlya shtor_gqPn

    электрические гардины для штор elektrokarnizy-dlya-shtor1.ru .

  • Comment Link elektrokarniz nedorogo_hwml Saturday, 07 February 2026 21:01 elektrokarniz nedorogo_hwml

    электрокарнизы для штор купить электрокарнизы для штор купить .

  • Comment Link shkola onlain_hwor Saturday, 07 February 2026 20:57 shkola onlain_hwor

    дистанционное школьное обучение дистанционное школьное обучение .

  • Comment Link jaluzi s elektroprivodom_ikoa Saturday, 07 February 2026 20:56 jaluzi s elektroprivodom_ikoa

    автоматические жалюзи с электроприводом заказать автоматические жалюзи с электроприводом заказать .

  • Comment Link rylonnie shtori s elektroprivodom_zmMr Saturday, 07 February 2026 20:48 rylonnie shtori s elektroprivodom_zmMr

    рулонная штора с электроприводом рулонная штора с электроприводом .

  • Comment Link elektrokarnizi_fust Saturday, 07 February 2026 20:38 elektrokarnizi_fust

    карниз моторизованный elektrokarnizy750.ru .

  • Comment Link elektrokarnizi_feMn Saturday, 07 February 2026 20:28 elektrokarnizi_feMn

    электрокарниз москва электрокарниз москва .

  • Comment Link elektrokarniz_kuSt Saturday, 07 February 2026 20:15 elektrokarniz_kuSt

    карнизы с электроприводом elektrokarniz5.ru .

  • Comment Link dyson vipryamitel_twei Saturday, 07 February 2026 20:04 dyson vipryamitel_twei

    выпрямитель для волос dyson airstrait ht01 dsn-vypryamitel-8.ru .