Print this page

The TTC- Driving to Change Customer Service Standards Featured

Rate this item
(0 votes)

It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 317366 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00
Blogs
23090 comments
Intern

Latest from Intern

23090 comments

  • Comment Link AaronHib Sunday, 13 July 2025 10:03 AaronHib

    ремонт стиральных машин haier ремонт стиральных машин на дому

  • Comment Link JosephSpeen Sunday, 13 July 2025 10:03 JosephSpeen

    ремонт блоков стиральных машин ремонт стиральной машины remont

  • Comment Link okno_alpa Sunday, 13 July 2025 09:36 okno_alpa

    заказать окна в москве заказать окна в москве .

  • Comment Link KendraPieda Sunday, 13 July 2025 08:55 KendraPieda

    Оформиление дипломов ВУЗов В киеве — с печатями, подписями, приложением и возможностью архивной записи (по запросу).
    Документ максимально приближен к оригиналу и проходит визуальную проверку.
    Мы гарантируем, что в случае проверки документа, подозрений не возникнет.

    - Конфиденциально
    - Доставка 3–7 дней
    - Любая специальность

    Уже более 3553 клиентов воспользовались услугой — теперь ваша очередь.

    Купить дипломы о высшем образовании — ответим быстро, без лишних формальностей.

  • Comment Link RaymondTax Sunday, 13 July 2025 08:55 RaymondTax

    Покупка дипломов ВУЗов по всей Украине — с печатями, подписями, приложением и возможностью архивной записи (по запросу).
    Документ максимально приближен к оригиналу и проходит визуальную проверку.
    Мы гарантируем, что в случае проверки документа, подозрений не возникнет.

    - Конфиденциально
    - Доставка 3–7 дней
    - Любая специальность

    Уже более 2220 клиентов воспользовались услугой — теперь ваша очередь.

    Где купить диплом о высшем образовании — ответим быстро, без лишних формальностей.

  • Comment Link JamesBoamp Sunday, 13 July 2025 08:36 JamesBoamp

    Video chat with girl – meet, chat, flirt! Private broadcasts, thousands of users online. No limits, free and no registration. Start a dialogue right now.

  • Comment Link spiral-mirena-732 Sunday, 13 July 2025 08:16 spiral-mirena-732

    спираль мирена цена сколько стоит спираль мирена

  • Comment Link Charlesfed Sunday, 13 July 2025 08:10 Charlesfed

    гриль ужин с шефом выездной кейтеринг Воронеж

  • Comment Link MichaelMut Sunday, 13 July 2025 03:52 MichaelMut

    Следите за событиями https://kiev-pravda.kiev.ua дня на новостном портале: лента новостей, обзоры, прогнозы, мнения. Всё, что важно знать сегодня — быстро, чётко, объективно.

  • Comment Link Davidwesee Sunday, 13 July 2025 03:51 Davidwesee

    Сайт для женщин https://storinka.com.ua всё о моде, красоте, здоровье, психологии, семье и саморазвитии. Полезные советы, вдохновляющие статьи и тренды для гармоничной жизни.