Print this page

The TTC- Driving to Change Customer Service Standards Featured

Rate this item
(0 votes)

It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 348230 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00
Blogs
24997 comments
Intern

Latest from Intern

24997 comments

  • Comment Link ivermectin dosing for scabies Thursday, 11 November 2021 00:53 ivermectin dosing for scabies

    Howdy! Do you know if they make any plugins to help with Search Engine Optimization?
    I'm trying to get my blog to rank for some targeted
    keywords but I'm not seeing very good gains.

    If you know of any please share. Cheers! https://ivermectinforhumans.forsale/

  • Comment Link imifsBymn Thursday, 11 November 2021 00:31 imifsBymn

    Priligy

  • Comment Link ivermectin lice Wednesday, 10 November 2021 23:44 ivermectin lice

    goat ivermectin dose stromectol pill for humans how to use ivermectin for scabies? ivermectin used in what animals

  • Comment Link Thappeabe Wednesday, 10 November 2021 05:07 Thappeabe

    ordering prednisone from canada

  • Comment Link ivermectina 3 Wednesday, 10 November 2021 01:15 ivermectina 3

    It's a pity you don't have a donate button! I'd definitely donate
    to this brilliant blog! I suppose for now i'll settle for bookmarking and adding your RSS feed to my Google account.
    I look forward to new updates and will share this site with
    my Facebook group. Chat soon! http://herreramedical.org/ivermectin

  • Comment Link Donaldmot Tuesday, 09 November 2021 16:19 Donaldmot

    what to write an argumentative essay on
    comparison essay example
    mla format for an essay

  • Comment Link Lasix Tuesday, 09 November 2021 15:18 Lasix

    Precio De La Viagra Con Receta

  • Comment Link viagra cost online Tuesday, 09 November 2021 05:48 viagra cost online

    Levitra Ou Cialis Generique

  • Comment Link cialis pills for sale Monday, 08 November 2021 18:46 cialis pills for sale

    Brand Name Propecia

  • Comment Link Viagra Monday, 08 November 2021 17:00 Viagra

    How To Make Amoxicillin