Print this page

The TTC- Driving to Change Customer Service Standards Featured

Rate this item
(0 votes)

It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 315866 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00
Blogs
23020 comments
Intern

Latest from Intern

23020 comments

  • Comment Link klining_spb_qxea Thursday, 31 July 2025 15:21 klining_spb_qxea

    Услуги по профессиональной уборке любого уровня сложности. клининговые услуги в санкт петербурге — это надежный способ поддерживать порядок без лишних забот.

    Профессиональные очистительные услуги в Санкт-Петербурге – это популярное решение для различных людей и организаций. Поддержание чистоты – это важный аспект в рабочей среде. На рынке доступны различные клининговые фирмы.

    Определение нужд в клининге – первый шаг к чистоте. Вам стоит решить, нужны ли вам услуги для дома или бизнеса. Важно решить, как часто вы планируете проводить уборку.

    Второй этап – найти проверенного подрядчика. Изучите отзывы о клининговых услугах, чтобы сделать правильный выбор. Надежные компании предоставляют гарантии на свои услуги.

    И последнее, перед тем как остановиться на компании, сравните расценки. Разные компании могут предлагать различные расценки на свои услуги. Помните, что высокая стоимость не всегда является показателем превосходства.

  • Comment Link batcave-122 Thursday, 31 July 2025 04:27 batcave-122

    the comic is big free comic reader PC

  • Comment Link Diplomi_ohpr Thursday, 31 July 2025 02:43 Diplomi_ohpr

    сколько стоит купить аттестат 11 класса сколько стоит купить аттестат 11 класса .

  • Comment Link Zakazat diplom o visshem obrazovanii!_teMt Thursday, 31 July 2025 01:49 Zakazat diplom o visshem obrazovanii!_teMt

    аттестат за 9 класс купить аттестат за 9 класс купить .

  • Comment Link Priobresti diplom lubogo yniversiteta!_xwKr Thursday, 31 July 2025 00:21 Priobresti diplom lubogo yniversiteta!_xwKr

    диплом купить с занесением в реестр рязань http://www.arus-diplom34.ru .

  • Comment Link Kypit diplom ob obrazovanii!_cqOa Thursday, 31 July 2025 00:17 Kypit diplom ob obrazovanii!_cqOa

    купить диплом о среднем образовании с занесением в реестр [url=http://www.arus-diplom35.ru/]купить диплом о среднем образовании с занесением в реестр[/url] .

  • Comment Link Diplomi_hskl Wednesday, 30 July 2025 23:23 Diplomi_hskl

    как купить легально диплом о высшем образовании [url=https://www.arus-diplom31.ru]как купить легально диплом о высшем образовании[/url] .

  • Comment Link kreativclOa Wednesday, 30 July 2025 22:09 kreativclOa

    Thanks for the article. Here is a website on the topic - https://stalker-land.ru/

  • Comment Link Zakazat diplom lubogo yniversiteta!_qzPr Wednesday, 30 July 2025 20:31 Zakazat diplom lubogo yniversiteta!_qzPr

    купить диплом с реестром киев [url=http://www.arus-diplom31.ru/]http://www.arus-diplom31.ru/[/url] .

  • Comment Link Diplomi_eyPn Wednesday, 30 July 2025 20:11 Diplomi_eyPn

    купить диплом в екатеринбург реестр [url=http://www.arus-diplom34.ru/]купить диплом в екатеринбург реестр[/url] .