It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.
Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.
I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.
As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.
As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”.
I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.
The TTC- Driving to Change Customer Service Standards Featured
-
font size
decrease font size
increase font size
Latest from Intern
22018 comments
-
Comment Link
Tuesday, 07 March 2023 14:19
CharlesJainc
https://algorithms-aviator-game-en.space
Understand reviews, the same class with narcotic addict ratings, look at screenshots and learn more close by Beget Casino King. Download Men Casino Sovereign and dig on iPhone, iPad and iPod touch.
algorithms-aviator-game-en.space -
Comment Link
Tuesday, 07 March 2023 14:05
CharlesJainc
algorithms-aviator-game-en.space
Deliver assign to reviews, be narcotic addict ratings, meaning of screenshots and learn more about Universe Casino King. Download Out of sight Casino Ruler and enjoy on iPhone, iPad and iPod touch.
algorithms-aviator-game-en.space -
Comment Link
Tuesday, 07 March 2023 05:53
Eugenedus
Kudos! Wonderful stuff!
essay writing online https://writeadissertation.com dissertation assistance writing https://essaywritingserviceahrefs.com -
Comment Link
Tuesday, 07 March 2023 05:37
quienna
Clomid Challenge Test CCCT get valtrex overnight
-
Comment Link
Tuesday, 07 March 2023 04:36
Manueldex
Many thanks, Lots of postings!
best dissertation writing help service best essay writer service legit essay writing service definition of essay writing
thesis statement writing thesis statm thesis sentence thesis and roadmap
cheap dissertation writing services https://bestcheapessaywriters.com -
Comment Link
Tuesday, 07 March 2023 01:04
Harryenumb
Wow tons of very good material.
essay writing service usa is cheap writing service legit essay writing sites a aaa resume & writing service -
Comment Link
Monday, 06 March 2023 23:11
Oscarfub
Incredible a good deal of terrific data.
dissertation data analysis services dissertation guidance research proposal writing service masters dissertation help -
Comment Link
Monday, 06 March 2023 22:42
BrandonChize
Superb facts. Thank you.
psychology paper writing service paper writing service ivy league online research paper writing service the best college paper writing service
paying someone to write a paper pay for papers written pay for my essay essay buy
write my essay for me https://essayservicehelp.com -
Comment Link
Monday, 06 March 2023 21:01
Patricknibre
You actually revealed this really well.
linkedin writing service recommended essay writing service cheap custom essay writing services easy essay writing -
Comment Link
Monday, 06 March 2023 18:12
AndrewDar
Info very well regarded..
paper writing service scams admission paper writing service college paper writing service reviews best paper writing service reddit