Print this page

The TTC- Driving to Change Customer Service Standards Featured

Rate this item
(0 votes)

It's been awhile since I have boarded a TTC bus at Finch Avenue and Weston Road, but this is where I met one of the best bus drivers that I have ever come across.

Many Torontonians will jump at the chance to complain about the TTC and it's employees, but I have nothing but praise for this particular bus driver. He wowed me with his level of professionalism from the moment I stepped onto the bus. Not only that, but he groomed himself very well and he created an aura that would welcome passengers onto the bus. Simply put, he was the poster child of the ideal TTC driver.

I'm quite new to Toronto and I am not extremely familiar with various TTC routes around the city, so I guess I wore a very confused look on my face as I approached his bus. The bus driver looked at me and asked, “Where exactly are you going? I noticed you’re a little bit undecided whether or not to ride this bus.”, to which I replied, “Scarborough, Duncan Mills to be specific,”. “In that case you can ride with me to York Mills Station and from there you will join another bus to your final destination.”, he advised. While he sat there, waiting for a couple of minutes to leave, he struck up a conversation with me where we discussed a couple world affairs, social issues, sports, and even my past on how I found myself in Toronto.

As the bus departed the station, I took my seat and I began to think that this bus driver was quite the rare gem. I watched him as he would smile and greet commuters as they entered and exited the vehicle. His smile was so infectious that some passengers acknowledged and commended it. I even heard one elderly lady say “You make my day, driver!”, as he lowered the bus so she could get off at her stop with ease.

As we pulled into York Mills Station, he made sure to point me into the right direction. From here, I knew exactly which bus I would have to take in order to get to my final destination and I was very thankful. As I turned around to wave goodbye, he sent me off by saying, “Have a great day and you be careful!”. 

I know that I was doing something quite mundane and routine, but I really began to ponder what a difference quality customer service makes to a business, be it private, public or charity. This bus driver emulated a positive customer service experience and he truly makes me look at the TTC in a different light. This just goes to show how far a little kindness can go to make a customer’s day and leave a lasting impression.

Read 401192 times Last modified on Wednesday, 15 October 2014 23:07
Wednesday, 15 October 2014 23:00
Blogs
26738 comments
Intern

Latest from Intern

26738 comments

  • Comment Link ay_tek_ibPa Tuesday, 17 February 2026 16:13 ay_tek_ibPa

    Индустрия ай-тек прогрессирует очень быстро и оказывает большое влияние на современное общество.
    оснащение залов совещаний https://i-tec.ru/osnaschenie_zalov_soveschaniy.html/

  • Comment Link sms activate_veet Tuesday, 17 February 2026 16:12 sms activate_veet

    sms activation github.com/sms-activate-alternatives .

  • Comment Link sms activate_nhei Tuesday, 17 February 2026 16:11 sms activate_nhei

    best sms activate service github.com/sms-activate-service .

  • Comment Link sistema_gjPl Tuesday, 17 February 2026 16:10 sistema_gjPl

    Если вы ищете портативное и качественное решение для записи звука, обратите внимание на [url=https://rode-wireless-pro.ru]система RODE Wireless PRO москва[/url].
    К тому же, система поддерживает работу с различными устройствами — от фотоаппаратов до смартфонов.

  • Comment Link sistema_vxPl Tuesday, 17 February 2026 16:07 sistema_vxPl

    Если вы ищете портативное и качественное решение для записи звука, обратите внимание на система RODE Wireless PRO цена.
    Такое решение удобно особенно во время полевых съемок вдали от источников электроэнергии.

  • Comment Link sistema_acPl Tuesday, 17 February 2026 16:03 sistema_acPl

    Если вы ищете портативное и качественное решение для записи звука, обратите внимание на система RODE Wireless PRO цена.
    Одно из главных преимуществ RODE Wireless PRO — это ее малый вес и удобство в эксплуатации.

  • Comment Link Rekonstrykciya zdanii_uiOa Tuesday, 17 February 2026 13:55 Rekonstrykciya zdanii_uiOa

    реконструкция зданий реконструкция зданий .

  • Comment Link Ykreplenie gryntov_feea Tuesday, 17 February 2026 13:10 Ykreplenie gryntov_feea

    усиление грунта цена за м3 ukreplenie-gruntov-2.ru .

  • Comment Link Ykreplenie gryntov_ousa Tuesday, 17 February 2026 12:58 Ykreplenie gryntov_ousa

    усиление грунта буроинъекционными сваями ukreplenie-gruntov-1.ru .

  • Comment Link sms activate_kisi Tuesday, 17 February 2026 12:54 sms activate_kisi

    sms activate login http://www.linkedin.com/pulse/top-5-sms-activate-services-ultimate-guide-virtual-phone-mike-davis-gnhre .