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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 742230 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

109169 comments

  • Comment Link Douglasurino Saturday, 19 July 2025 06:40 Douglasurino

    ‘Hire back park staff’: Visitors feel the pinch of Trump’s layoffs at National Park Service
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    The visitors who trek to America’s national parks are already noticing the changes, just months after President Donald Trump took office.

    “I’ve been visiting national parks for 30 years and never has the presence of rangers been so absent,” one visitor to Zion National Park wrote in National Park Service public feedback obtained by CNN.

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    “Hire back park staff. We need them,” the visitor wrote.

    At Yosemite, another visitor said there were no rangers at the Hetch Hetchy reservoir entrance station, preventing visitors from picking up wilderness permits.

    “More staff would be a BIG and IMPORTANT improvement,” that visitor wrote.
    America’s most treasured national parks are getting crunched by Trump’s government-shrinking layoffs just as the summer travel season gets into full swing.
    Top officials vowed to hire thousands of seasonal employees to pick up the slack after the Trump administration fired around 1,000 NPS employees as part of wide-ranging federal firings known as the “Valentine’s Day Massacre.” Department of Interior officials said in a February memo they would aim to hire 7,700 seasonal workers at NPS, and post listings for 9,000 jobs.

    But those numbers haven’t materialized ahead July 4th — the parks’ busiest time of the year. Internal National Park Service data provided to CNN by the National Parks Conservation Association shows that about 4,500 seasonal and temporary staff have been hired.

  • Comment Link Robertorafe Saturday, 19 July 2025 05:22 Robertorafe

    ‘Hire back park staff’: Visitors feel the pinch of Trump’s layoffs at National Park Service
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    The visitors who trek to America’s national parks are already noticing the changes, just months after President Donald Trump took office.

    “I’ve been visiting national parks for 30 years and never has the presence of rangers been so absent,” one visitor to Zion National Park wrote in National Park Service public feedback obtained by CNN.

    The visitor said they saw just one trail crew at the iconic Utah park. There were no educational programs offered at any of the five parks they visited on their trip.
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    “Hire back park staff. We need them,” the visitor wrote.

    At Yosemite, another visitor said there were no rangers at the Hetch Hetchy reservoir entrance station, preventing visitors from picking up wilderness permits.

    “More staff would be a BIG and IMPORTANT improvement,” that visitor wrote.
    America’s most treasured national parks are getting crunched by Trump’s government-shrinking layoffs just as the summer travel season gets into full swing.
    Top officials vowed to hire thousands of seasonal employees to pick up the slack after the Trump administration fired around 1,000 NPS employees as part of wide-ranging federal firings known as the “Valentine’s Day Massacre.” Department of Interior officials said in a February memo they would aim to hire 7,700 seasonal workers at NPS, and post listings for 9,000 jobs.

    But those numbers haven’t materialized ahead July 4th — the parks’ busiest time of the year. Internal National Park Service data provided to CNN by the National Parks Conservation Association shows that about 4,500 seasonal and temporary staff have been hired.

  • Comment Link Williamliash Saturday, 19 July 2025 02:28 Williamliash

    Questioned by both Republicans and Democrats on Capitol Hill about the low staffing numbers, Interior Secretary Doug Burgum has brushed off concerns, testifying in May that slightly less than half of permanent NPS employees work on the ground in the parks, while other staff work at regional offices or at DC headquarters.
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    “I want more people in the parks,” Burgum said. “I want less overhead. There’s an opportunity to have more people working in our parks … and have less people working for the National Park Service.”
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    But internal NPS data tells a different story, Brengel said, showing that around 80% of National Park Service staff work in the parks. And regional offices play an important supporting staff role, with scientists on staff to help maintain fragile parks ecosystems, as well as specialists who monitor geohazard safety issues like landslides.

    Republican Sen. Lisa Murkowski of Alaska recently pressed Burgum to provide a full list of staff positions that have been cut at the National Park Service, Bureau of Land Management and the US Forest Service since the Trump administration took over. The Interior Department has not provided the list, a Senate staffer said.
    The regional offices within the park service are on edge, waiting to see how courts rule on a Trump administration reduction in force plan they fear could gut their ranks, a National Park Service employee in a Western state told CNN.

    “If they greenlight the RIF plan, then it’s going to be a bloodbath,” the employee said.

    In addition to probationary workers that were fired in February, early retirements are also culling the agency’s ranks, and the continued $1 spending limit on federal workers’ credit cards is making it extremely difficult to do field work in the parks, with a simple overnight trip needing to be requested 10 days in advance, the employee added.

    The lack of superintendents and NPS supervisors creates more of a headache, they added.

    “These times, when it’s all about fighting for scarce resources, you really need those upper-level people with clout working the system,” the employee said.

    Hall, the retired NPS regional director, said losing rangers, maintenance professionals and park superintendents could profoundly alter American landmarks.

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  • Comment Link RichardFrart Saturday, 19 July 2025 00:33 RichardFrart

    ‘Hire back park staff’: Visitors feel the pinch of Trump’s layoffs at National Park Service
    трипскан
    The visitors who trek to America’s national parks are already noticing the changes, just months after President Donald Trump took office.

    “I’ve been visiting national parks for 30 years and never has the presence of rangers been so absent,” one visitor to Zion National Park wrote in National Park Service public feedback obtained by CNN.

    The visitor said they saw just one trail crew at the iconic Utah park. There were no educational programs offered at any of the five parks they visited on their trip.
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    трипскан сайт
    “Hire back park staff. We need them,” the visitor wrote.

    At Yosemite, another visitor said there were no rangers at the Hetch Hetchy reservoir entrance station, preventing visitors from picking up wilderness permits.

    “More staff would be a BIG and IMPORTANT improvement,” that visitor wrote.
    America’s most treasured national parks are getting crunched by Trump’s government-shrinking layoffs just as the summer travel season gets into full swing.
    Top officials vowed to hire thousands of seasonal employees to pick up the slack after the Trump administration fired around 1,000 NPS employees as part of wide-ranging federal firings known as the “Valentine’s Day Massacre.” Department of Interior officials said in a February memo they would aim to hire 7,700 seasonal workers at NPS, and post listings for 9,000 jobs.

    But those numbers haven’t materialized ahead July 4th — the parks’ busiest time of the year. Internal National Park Service data provided to CNN by the National Parks Conservation Association shows that about 4,500 seasonal and temporary staff have been hired.

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    Tbilisi, Georgia — Jailed journalist Mzia Amaghlobeli gets weaker every day as her hunger strike has reached three weeks in Rustavi, a town near the Georgian capital of Tbilisi, her lawyer says. Now the 49-year-old is having difficulty walking the short distance from her cell to the room where they usually meet, and human rights officials, colleagues and family fear for her life.
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    The political turmoil follows a parliamentary election that was won by the ruling Georgian Dream party, although its opponents allege the vote was rigged.

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