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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 727101 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

108906 comments

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    This Yomix also supports Bitcoin and other cryptocurrencies like Ethereum, Bitcoin Cash, and Litecoin bearing no logs policy. It requires a minimum deposit of 0.005 BTC, 0.01 BCH, 0.1 ETH, 1 LTC, and the transaction fee is 0.5% plus 0.0005 for each extra address. It supports multiple addresses of up to 10 and requires confirmation from 1 to 50. No registration is required and it does offer a referral program. Also, it comes with a letter of guarantee. Yomix : It offers flexible transaction fees and a low minimum transaction limit Mixero : Excellent customer support Coinmize : Zero-log policy Bitcoin Laundry : Uses stealth pools to anonymize transactions Coin Mixer : Fast payouts 1. Yomix - It offers flexible transaction fees and a low minimum transaction limitYomix is yet another simple yet trustworthy Bitcoin Tumbler service. And one of the primary differences it has compared to the other platforms on this list is that it can accommodate really “large volume transactions”. Their claims to have Bitcoin reserves of over 2000BTC has been verified publicly (source: https://bitcointalk.org/generator.php?topic=1484009.msg15350012#msg15350012) so that also makes sure they won’t be running away with our Bitcoins and adds to their credibility. As for the mixing services, the receiving time is instant. Also, they’re pretty trusting and need only the following confirmations: 25BTC= 1 Confirmations. 25-250BTC=3 Confirmations. 250-1000BTC= 4 Confirmations. 1000+ BTC= 5 Confirmations. The receiving addresses have a validity of 24 hours, within which the payment has to be made. There is no Maximum transaction limit as such, considering how their reserve is really huge and you’ll need to be a millionaire before you can run them out of funds, and if any limit as such is involved, you’re notified during the process itself before you make the payments. The minimum transaction limit is 0.001BTC, anything lower than this is again considered donations like in the case of PriveCoin and isn’t sent out to the customer. As for the fee, their minimum fee is 0.5% (pretty low, huh?) with an additional 0.0005BTC for every deposited transaction. Although it varies for different amounts as the screenshot below explains: Also, it offers us additional control, by letting us control how much % of the Bitcoins will be sent in 1 transaction to one wallet address. Needless to mention, you can set a custom fee for added anonymity and they also provide a letter or guarantee like all the mentionable Bitcoin Tumblers out there.Bitcoin Mixer as the name suggests is another mixer, which lets us mix Yomix. It’s an onion-only service, and the lack of a clearnet version increases anonymity. Offers quite a bit of control to the users regarding percentage distribution and time-delays. Percentage distribution can be specified manually, while time-delays can only be “selected” from the provided options. Minimum possible delay is 1hour, maximum being 24 Hours, with multiple choices in between. Although “instant” payouts without any delay are possible as well. A total of 5 output addresses can be specified for each mix. The fee isn’t user-controlled, and is set at 1% of the mix. Each additional address costs an additional 0.000001 BTC. They do not store any logs whatsoever. The minimum deposit requirement is 0.0002 BTC, smaller deposits are considered donations and aren’t refunded.Yomix is a coin cleaning service that can hide your footprints in the cryptocurrency world. Currently, Yomix has a minimum withdrawal threshold of 0.03500000 BTC, so users are advised to transfer more than the entry threshold plus commission, otherwise they will not be able to withdraw funds. The client is given 5 exit addresses to be set. If for some reason, even after a delay of two hours, the user’s balance does not update, then the client can contact the support service to take action. For users who have been inactive for several days, it can take up to 15 minutes after logging in before you see outstanding deposits. The logs are kept for 7 days after which they are automatically deleted. The platform runs on a dedicated server that is openly connected via the Internet (you don’t need to do this when using the Tor browser). The Bitcoin mixer runs on a different machine, all suspicious activity is monitored and the website is automatically blocked on any signal that it is under intrusion.Yomix is one of the best Bitcoin Tumbler services, that I’m stating based on my personal experiences and the positive reviews of other users on the Internet. It works both as a Bitcoin Tumbler, as well as a swapper, meaning you can clean your coins, and receive them in a different cryptocurrency as well which further adds to their anonymity. As a Bitcoin Tumbler, they let you set a custom service fee, the higher this fee is, the better your coins are anonymized. There’s a time-delay option as well which let’s you add an extra layer of protection by delaying your transaction by up to 24 hours, so you receive your coins not instantly but at a later time set by you. As of now, it supports the following coins: Bitcoin Ethereum Bitcoin Cash Litecoin The minimum fee of mixing coins for Bitcoin is 0.8% + 0.0008BTC / forwarding address. Note that there is a minimum transaction limit of 0.01BTC/transaction, and anything below that limit is still accepted but considered “donations” and hence isn’t returned to the senders. As for confirmation, it needs 1 confirmation before it cleans your Bitcoins. And the time needed for the whole process is generally instant, except when you’ve manually specified a time-delay. Also, obviously there also is a “Guarantee certificate” which helps you resolve any future conflicts and issues. It also features a “no logs policy” like all the other Bitcoin Tumbler services on this list, and automatically deletes your order history and all the other data after 24 hours. Well, this is just one of the many available Bitcoin Tumbler services, so let’s head over to the other available options. Pros: Customizable mixing settings for better anonymityNo logs 2. Mixero - Excellent customer support Mixero offers a good number of features and has a no logs policy. To get started, you’ll need to deposit a minimum of 0.0015 BTC with no transaction fees charged. As an added plus, Mixero supports multiple addresses with a maximum of 5. You won’t have to register to use this service – which is great for those who prize their privacy. However, the site does not offer a referral program.Mixero is a simple service that will increase your privacy while using Ethereum and making Ether transactions. Every single person have its right for a personal privacy even when transacting, trading or donating Ether. Due to ethereum blockchain features you are not completely anonymous while using ETH and here comes Ethereum Mixing Service to help you cut all ties between your old and fresh mixed ETH coins. Using Mixero mixer makes almost impossible to trace your new Ethereum Address..Mixero is another simple yet trustworthy Bitcoin Tumbler service. And one of the primary differences it has compared to the other platforms on this list is that it can accommodate really “large volume transactions”. There is no maximum transaction limit as such, considering how their reserve is really huge and you’ll need to be a millionaire before you can run them out of funds. If any limit is breached, you are notified before you make the payment. The minimum transaction 0.001BTC, any amount lower than this is is considered a donation, like in the case of PriveCoin, and isn’t sent back to the customer. The minimum fee is 0.5%, with an additional 0.0005BTC for every deposited transaction. You can set a custom fee for added anonymity and they also provide a letter or guarantee like all the mentionable Bitcoin Tumblers out there.Mixero has a Bitcoin reserve of its own, consider it a chain of Bitcoins, when you send your BTC to Blender.io it sends your coins to the end of the chain and sends you fresh, new, unlinked coins from the beginning of the chain. Hence there’s no link between the coins going in, and the coins coming out. Hence the public ledger would only be able to track the coins going from your wallet to the address of Blender.io but no further. Blender.io doesn’t require you to signup, register, or provide any kind of detail except the “receiving address”! That’s the only thing it needs, there can’t be a better form of anonymity if you ask me. Since you provide no personal details, there’s no way your identity can be compromised. Nor can it be linked back to you, since Mixero doesn’t know who you are. Blender.io is one of the most accommodating tumblers in this sense as well, most other tumblers offer 3-4 sets of delays, Blender.io offers as many as 24, yes one for each hour. It also lets you add as many as 8 new addresses for each transaction (most other tumblers allow no more than 5 addresses). Pros: User-controlled time delaysIt has a positive reputation among the Bitcoin community 3. Coinmize - Zero-log policy Coinmize is one of its kind and requires special mention. It supports Bitcoin cryptocurrency and is clearly unknown on the point of no logs policy. It requires a deposit of at least 0.01 BTC and the transaction fee is 2% along with the 0.0004 BTC network fee. It supports multiple addresses of up to 10 and requires confirmation of 1. No registration is required and it does not offer a referral program. However, the letter of guarantee is provided.Coinmize is unique in the sense that it offers support for both Bitcoin and Ethereum. The site does not require registration and has a minimum deposit requirement of 0.2 BTC. Transaction fees range from 2 – 5% depending on the amount that is being transferred. There is no referral program offer for Coinmize and multiple addresses are not supported. Finally, letters of guarantee are not provided.Grams itself is a brand on the Darknet so I believe not much needs to be said about it. Grams Helix is one of its subsidiaries and is one of the most reputed and widely used Coinmize services out there, it’s simple, modern, and definitely trustworthy. Grams supports only Bitcoins for now. It needs 2 confirmations before it cleans and sends you your coins. It obviously supports time-delay, but it’s automatically set to “2 hours” for some reasons. It also supports “Random transactions” for the deposit, the deposit address changes after each transaction and allows you to send more than 1 transactions to Grams Helix instead of sending in all your coins in a single go. The same is also supported for the “output addresses” (where you receive coins) and you can input as many as 5 different BTC addresses where your coins are sent after cleaning them. The coin-deposit address is valid for 8 hours, and any transaction not done within these 8 hours won’t be received by the platform.Coinmize is another one of the mixer that deserves to top most Bitcoin mixer charts based. For starters its user-interface is one of the simplest and easiest to understand. Then, it supports as many as 10 additional addresses, which is the maximum most mixers on this list support. Its fee based on address, 0.0002 per address, no service fee. It has a no logs policy with a 7-day default retention of the logs for support and transaction-related issues, although users get to permanently and instantly delete the logs manually whenever they wish anytime before this 7-day auto clear period as well. Does provide distribution control for each individual address separately; time-delay too is available although it’s randomly set by the platform and not user-controlled. The minimum limit too is quite low at just 0.0005BTC while the maximum limit depends on the real-time reserves. Bottom line, apart from lower user-control on fee and time-delays it’s pretty perfect. Pros: Doesn’t require registrationIt has a positive reputation among the Bitcoin community 4. Bitcoin Laundry - Uses stealth pools to anonymize transactions Bitcoin Laundry is a Bitcoin mixer that processes Bitcoin and Bitcoin Cash transactions. The site offers a referral program for new users and supports multiple recipient addresses. Transaction fees start at 0.5% plus an extra 0.0001 BTC for each extra address added.Mixing Bitcoins is made simpler with Bitcoin Laundry. A mixer available both on the Clearnet and the Tor network. Offers complete control over the time-delays and fund-distribution. Charges a static fee of 0.3%. Maximum number of output addresses allowed is 10. Each address is charged an additional 0.0001BTC. Largest possible mix is 100 BTC, while smallest accepted deposit is 0.002 BTC. No registration required. Has a No Logs Policy, retains logs for 7-days by default. Although users can delete logs anytime before the 7-day period manually. Does provide Certificate of Origin. Also has an “Instant Dispatch” feature of delivering coins without any delay.Bitcoin Laundry has a Bitcoin reserve of its own, consider it a chain of Bitcoins, when you send your BTC to Blender.io it sends your coins to the end of the chain and sends you fresh, new, unlinked coins from the beginning of the chain. Hence there’s no link between the coins going in, and the coins coming out. Hence the public ledger would only be able to track the coins going from your wallet to the address of Blender.io but no further. Blender.io doesn’t require you to signup, register, or provide any kind of detail except the “receiving address”! That’s the only thing it needs, there can’t be a better form of anonymity if you ask me. Since you provide no personal details, there’s no way your identity can be compromised. Nor can it be linked back to you, since Bitcoin Laundry doesn’t know who you are. Blender.io is one of the most accommodating tumblers in this sense as well, most other tumblers offer 3-4 sets of delays, Blender.io offers as many as 24, yes one for each hour. It also lets you add as many as 8 new addresses for each transaction (most other tumblers allow no more than 5 addresses).Bitcoin Laundry is unique in the sense that it offers support for both Bitcoin and Ethereum. The site does not require registration and has a minimum deposit requirement of 0.2 BTC. Transaction fees range from 2 – 5% depending on the amount that is being transferred. There is no referral program offer for Bitcoin Laundry and multiple addresses are not supported. Finally, letters of guarantee are not provided. Pros: It offers flexible transaction fees and a low minimum transaction limitFast payouts 5. Coin Mixer - Fast payouts This is by far the most unique Coin Mixer I’ve ever encountered till date; that’s so pertaining to its “Time-travel” feature! (Whoa!) Basically instead of operating on the traditional receive unclean coins > send clean coins process, it instead uses a create wallet > fund it with chips beforehand > receive unclean coins > grant access to the pre-funded wallet process! This lets users spend the clean coins even before the unclean coins were sent to the mixer (because the wallet was pre-funded) and that’s the reason I termed it the time-travel mixer. Also it funds the wallets with “chips” which are not the same thing as Bitcoins, they’re basically the private keys which can be exported to your Bitcoin wallets to fund your wallets with the amount the chips were worth. It also lets users bet their Chips which has a chance of doubling the worth of their chips, other advanced features include merging which lets users combine two big chips into one single chip, or splitting which divides one big chip into two smaller chips. Its fee structure too is an unique- “Pay what you like” feature, which not only adds to user anonymity by randomizing the fee but also makes the service more affordable and customizable. Because users completely control when or how much funds they wish to withdraw, it translates into 100% user control on time-delays and distribution control. No logs are kept after a 7-day retention period; or there also is an option to manually scrub all logs whenever you wish prior to this 7-day period. The minimum deposit limit on the platform is 0.0001BTC.Being one of the earliest crypto coin tumblers, Coin Mixer continues to be a easy-to-use and functional crypto coin mixer. There is a possibility to have two accounts, with and without registration. The difference is that the one without registration is less controllable by a user.The mixing process can be performed and the transaction fee is charged randomly from 1% to 3% which makes the transaction more anonymous. Also, if a user deposits more than 10 BTC in a week, the mixing service reduces the fee by half. With a time-delay feature the transaction can be delayed up to 24 hours. A Bitcoin holder should worry security leak as there is a 2-factor authentication when a sender becomes a holder of a PGP key with password. However, this mixing platform does not have a Letter of Guarantee which makes it challenging to address this tumbler in case of scams.Based on the experience of many users on the Internet, Coin Mixer is one of the leading Bitcoin tumblers that has ever appeared. This scrambler supports not only Bitcoins, but also other above-mentioned cryptocurrencies. Exactly this platform allows a user to exchange the coins, in other words to send one type of coins and get them back in another type of coins. This process even increases user’s anonymity. Time-delay feature helps to make a transaction untraceable, as it can be set up to 24 hours. There is a transaction fee of 0.0005 for each extra address.Another trustworthy mixer is Coin Mixer which supports two cryptocurrencies with Ethereum to be added soon. The mixing process is quite typical and similar to the processes on other tumblers. It is possible to set a time-delay option up to 72 hours and a sender has an opportunity to split the transaction, so the funds are sent to several addresses. Thus, sender’s funds are more secured and untraceable. Pros: Extensive FAQ section Allows extra payout addresses

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