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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 789847 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

110454 comments

  • Comment Link Damiancot Sunday, 29 June 2025 15:41 Damiancot

    Ukrainian President Volodymyr Zelensky will meet US President Joe Biden and Vice President Kamala Harris in Washington on Thursday. Leon Neal/Getty Images
    CNN

    Ukrainian President Volodymyr Zelensky’s visit to the White House on Thursday could be his final chance to convince a receptive American president of his country’s war aims.
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    The precise details of the “victory plan” Zelensky plans to present in separate meetings to President Joe Biden and Vice President Kamala Harris are unknown, having been closely held until they are presented to the American leaders.

    But according to people briefed on its broad contours, the plan reflects the Ukrainian leader’s urgent appeals for more immediate help countering Russia’s invasion. Zelensky is also poised to push for long-term security guarantees that could withstand changes in American leadership ahead of what is widely expected to be a close presidential election between Harris and former President Donald Trump.

    The plan, people familiar with it said, acts as Zelensky’s response to growing war weariness even among his staunchest of western allies. It will make the case that Ukraine can still win — and does not need to cede Russian-seized territory for the fighting to end — if enough assistance is rushed in.

    That includes again asking permission to fire Western provided long-range weapons deeper into Russian territory, a line Biden once was loathe to cross but which he’s recently appeared more open to as he has come under growing pressure to relent.

    Even if Biden decides to allow the long-range fires, it’s unclear whether the change in policy would be announced publicly.

    Biden is usually apt to take his time making decisions about providing Ukraine new capabilities. But with November’s election potentially portending a major change in American approach to the war if Trump were to win, Ukrainian officials — and many American ones — believe there is little time to waste.
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    Trump has claimed he will be able to “settle” the war upon taking office and has suggested he’ll end US support for Kyiv’s war effort.

    “Those cities are gone, they’re gone, and we continue to give billions of dollars to a man who refused to make a deal, Zelensky. There was no deal that he could have made that wouldn’t have been better than the situation you have right now. You have a country that has been obliterated, not possible to be rebuilt,” Trump said during a campaign speech in Mint Hill, North Carolina, on Wednesday.

    Comments like those have lent new weight to Thursday’s Oval Office talks, according to American and European officials, who have described an imperative to surge assistance to Ukraine while Biden is still in office.

    As part of Zelensky’s visit, the US is expected to announce a major new security package, thought it will likely delay the shipping of the equipment due to inventory shortages, CNN previously reported according to two US officials. On Wednesday, the US announced a package of $375 million.

    The president previewed Zelensky’s visit to the White House a day beforehand, declaring on the margins of the United Nations General Assembly his administration was “determined to ensure that Ukraine has what it needs to prevail in fight for survival.”
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    “Tomorrow, I will announce a series of actions to accelerate support for Ukraine’s military – but we know Ukraine’s future victory is about more than what happens on the battlefield, it’s also about what Ukrainians do make the most of a free and independent future, which so many have sacrificed so much for,” he said.

  • Comment Link BradleyLurgy Sunday, 29 June 2025 15:20 BradleyLurgy

    Beirut, Lebanon
    CNN

    A deadly Israeli airstrike on Hezbollah’s stronghold in southern Beirut on Friday has left over a dozen people dead, including a high-ranking Hezbollah commander, sharply escalating the conflict between the two sides and raising fears of all-out war.

    Senior Hezbollah commander Ibrahim Aqil, part of Hezbollah’s elite Radwan Force, was assassinated along with “about 10” other commanders, Israel Defense Forces (IDF) spokesperson Daniel Hagari said, accusing them of planning to raid and occupy communities in Galilee in northern Israel.

    Hezbollah confirmed Aqil’s death on Friday, saying he was killed “following a treacherous Israeli assassination operation on 09/20/2024 in the southern suburbs of Beirut.”

    According to Hagari, the targeted commanders were “underground underneath a residential building in the heart of the Dahiyeh neighborhood, using civilians as a human shield” at the time of the attack.

    Lebanon’s health ministry said at least 14 people were killed and 66 others injured in the airstrike, which leveled a multistory building in a densely populated neighborhood.

    Aqil had a $7 million bounty on his head from the United States for his suspected involvement in the 1983 strike on the US Embassy in Beirut, which killed 63 people, as well as the bombing of the Beirut Marine barracks, which killed 241 US personnel later that year.

    A CNN team on the ground in Beirut saw a frantic effort to rescue people from underneath the rubble and rush the wounded to hospital. Witnesses said nearby buildings shook for nearly half an hour after the strike, which the IDF said it had carried out at around 4 p.m. local time.


    A week of surprise attacks
    Friday’s strike marked the fourth consecutive day of surprise attacks on Beirut and other sites across the country, even as Israeli forces continued deadly strikes and operations in Gaza and the occupied West Bank.

    The first major attack against Hezbollah this week came Tuesday afternoon when pagers belonging to the militant groups’ members exploded near-simultaneously. The pagers had been used by Hezbollah to communicate after the group’s leader, Hassan Nasrallah, encouraged members to switch to low-tech devices to prevent more of them from being assassinated.

    Almost exactly 24 hours later, Lebanon was rocked by a second wave of explosions, after Hezbollah walkie-talkies detonated in Beirut and the south of the country on Wednesday.

    At least 37 people were killed, including some children, and more than 3,000 were injured in the twin attacks.

    In a United Nations Security Council meeting on Friday, UN human rights chief Volker Turk on Friday warned that the detonation of communication devices could violate international human rights law.

    Lebanese Foreign Minister Abdallah Bou Habib and Israeli Ambassador to the UN Danny Danon clashed at the heated meeting, with Bou Habib calling on the council to condemn Israel’s actions and Danon slamming the Lebanese envoy for not mentioning Hezbollah.

  • Comment Link Brianzek Sunday, 29 June 2025 15:00 Brianzek

    Beirut, Lebanon
    CNN

    A deadly Israeli airstrike on Hezbollah’s stronghold in southern Beirut on Friday has left over a dozen people dead, including a high-ranking Hezbollah commander, sharply escalating the conflict between the two sides and raising fears of all-out war.

    Senior Hezbollah commander Ibrahim Aqil, part of Hezbollah’s elite Radwan Force, was assassinated along with “about 10” other commanders, Israel Defense Forces (IDF) spokesperson Daniel Hagari said, accusing them of planning to raid and occupy communities in Galilee in northern Israel.

    Hezbollah confirmed Aqil’s death on Friday, saying he was killed “following a treacherous Israeli assassination operation on 09/20/2024 in the southern suburbs of Beirut.”

    According to Hagari, the targeted commanders were “underground underneath a residential building in the heart of the Dahiyeh neighborhood, using civilians as a human shield” at the time of the attack.

    Lebanon’s health ministry said at least 14 people were killed and 66 others injured in the airstrike, which leveled a multistory building in a densely populated neighborhood.

    Aqil had a $7 million bounty on his head from the United States for his suspected involvement in the 1983 strike on the US Embassy in Beirut, which killed 63 people, as well as the bombing of the Beirut Marine barracks, which killed 241 US personnel later that year.

    A CNN team on the ground in Beirut saw a frantic effort to rescue people from underneath the rubble and rush the wounded to hospital. Witnesses said nearby buildings shook for nearly half an hour after the strike, which the IDF said it had carried out at around 4 p.m. local time.


    A week of surprise attacks
    Friday’s strike marked the fourth consecutive day of surprise attacks on Beirut and other sites across the country, even as Israeli forces continued deadly strikes and operations in Gaza and the occupied West Bank.

    The first major attack against Hezbollah this week came Tuesday afternoon when pagers belonging to the militant groups’ members exploded near-simultaneously. The pagers had been used by Hezbollah to communicate after the group’s leader, Hassan Nasrallah, encouraged members to switch to low-tech devices to prevent more of them from being assassinated.

    Almost exactly 24 hours later, Lebanon was rocked by a second wave of explosions, after Hezbollah walkie-talkies detonated in Beirut and the south of the country on Wednesday.

    At least 37 people were killed, including some children, and more than 3,000 were injured in the twin attacks.

    In a United Nations Security Council meeting on Friday, UN human rights chief Volker Turk on Friday warned that the detonation of communication devices could violate international human rights law.

    Lebanese Foreign Minister Abdallah Bou Habib and Israeli Ambassador to the UN Danny Danon clashed at the heated meeting, with Bou Habib calling on the council to condemn Israel’s actions and Danon slamming the Lebanese envoy for not mentioning Hezbollah.

  • Comment Link JamesZek Sunday, 29 June 2025 12:49 JamesZek

    A nuclear fusion power plant prototype is already being built outside Boston. How long until unlimited clean energy is real?
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    In an unassuming industrial park 30 miles outside Boston, engineers are building a futuristic machine to replicate the energy of the stars. If all goes to plan, it could be the key to producing virtually unlimited, clean electricity in the United States in about a decade.

    The donut-shaped machine Commonwealth Fusion Systems is assembling to generate this energy is simultaneously the hottest and coldest place in the entire solar system, according to the scientists who are building it.

    It is inside that extreme environment in the so-called tokamak that they smash atoms together in 100-million-degree plasma. The nuclear fusion reaction is surrounded by a magnetic field more than 400,000 times more powerful than the Earth’s and chilled with cryogenic gases close to absolute zero.

    The fusion reaction — forcing two atoms to merge — is what creates the energy of the sun. It is the exact opposite of what the world knows now as “nuclear power” — a fission reaction that splits atoms.

    Nuclear fusion has far greater energy potential, with none of the safety concerns around radioactive waste.

    SPARC is the tokamak Commonwealth says could forever change how the world gets its energy, generating 10 million times more than coal or natural gas while producing no planet-warming pollution. Fuel for fusion is abundant, derived from deuterium, found in seawater, and tritium extracted from lithium. And unlike nuclear fission, there is no atomic waste involved.

    The biggest hurdle is building a machine powerful and precise enough to harness the molten, hard-to-tame plasma, while also overcoming the net-energy issue – getting more energy out than you put into it.
    “Basically, what everybody expects is when we build the next machine, we expect it to be a net-energy machine,” said Andrew Holland, CEO of the Fusion Industry Association, a trade group representing fusion companies around the globe. “The question is, how fast can you build that machine?”

    Commonwealth’s timeline is audacious: With over $2 billion raised in private capital, its goal is to build the world’s first fusion-fueled power plant by the early 2030s in Virginia.

    “It’s like a race with the planet,” said Brandon Sorbom, Commonwealth’s chief science officer. Commonwealth is racing to find a solution for global warming, Sorbom said, but it’s also trying to keep up with new power-hungry technologies like artificial intelligence. “This factory here is a 24/7 factory,” he said. “We’re acutely aware of it every minute of every hour of every day.”

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  • Comment Link Robertvup Sunday, 29 June 2025 00:46 Robertvup

    Jan Beutel was half-watching a live stream of Kleines Nesthorn, a mountain peak in the Swiss Alps, when he realized its cacophony of creaks and rumbles was getting louder. He dropped his work, turned up the sound and found himself unable to look away.
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    “The whole screen exploded,” he said.

    Beutel, a computer engineer specializing in mountain monitoring, had just witnessed a glacier collapse. On May 28, an avalanche of millions of tons of ice and rock barreled down the slope, burying Blatten, a centuries-old village nestled in the valley below.

    Local authorities had already evacuated the village after parts of the mountain had crumbled onto the glacier; a 64-year old man believed to have stayed remains missing.

    But no one expected an event of this magnitude.

    Successive rock avalanches onto the glacier increased the pressure on the ice, causing it to melt faster and the glacier to accelerate, eventually destabilizing it and pushing it from its bed. The collapse was sudden, violent and catastrophic. “This one just left no moment to catch a breath,” Beutel said.
    The underlying causes will take time to unravel. A collapse of this magnitude would have been set in motion by geological factors going back decades at least, said Matthias Huss, a glaciologist at the Swiss university ETH Zurich.

    But it’s “likely climate change is involved,” he said, as warming temperatures melt the ice that holds mountains together. It’s a problem affecting mountains across the planet.

    People have long been fascinated with mountains for their dramatic beauty. Some make their homes beneath them — around 1 billion live in mountain communities — others are drawn by adventure, the challenge of conquering peaks.

    These majestic landscapes have always been dangerous, but as the world warms, they are becoming much more unpredictable and much deadlier.

    “We do not fully understand the hazard at the moment, nor how the dangers are changing with climate change,” said David Petley, an Earth scientist at the University of Hull in England.

  • Comment Link MartinIdelm Saturday, 28 June 2025 23:29 MartinIdelm

    Jan Beutel was half-watching a live stream of Kleines Nesthorn, a mountain peak in the Swiss Alps, when he realized its cacophony of creaks and rumbles was getting louder. He dropped his work, turned up the sound and found himself unable to look away.
    kraken зеркало
    “The whole screen exploded,” he said.

    Beutel, a computer engineer specializing in mountain monitoring, had just witnessed a glacier collapse. On May 28, an avalanche of millions of tons of ice and rock barreled down the slope, burying Blatten, a centuries-old village nestled in the valley below.

    Local authorities had already evacuated the village after parts of the mountain had crumbled onto the glacier; a 64-year old man believed to have stayed remains missing.

    But no one expected an event of this magnitude.

    Successive rock avalanches onto the glacier increased the pressure on the ice, causing it to melt faster and the glacier to accelerate, eventually destabilizing it and pushing it from its bed. The collapse was sudden, violent and catastrophic. “This one just left no moment to catch a breath,” Beutel said.
    The underlying causes will take time to unravel. A collapse of this magnitude would have been set in motion by geological factors going back decades at least, said Matthias Huss, a glaciologist at the Swiss university ETH Zurich.

    But it’s “likely climate change is involved,” he said, as warming temperatures melt the ice that holds mountains together. It’s a problem affecting mountains across the planet.

    People have long been fascinated with mountains for their dramatic beauty. Some make their homes beneath them — around 1 billion live in mountain communities — others are drawn by adventure, the challenge of conquering peaks.

    These majestic landscapes have always been dangerous, but as the world warms, they are becoming much more unpredictable and much deadlier.

    “We do not fully understand the hazard at the moment, nor how the dangers are changing with climate change,” said David Petley, an Earth scientist at the University of Hull in England.

  • Comment Link Alfredphali Saturday, 28 June 2025 23:05 Alfredphali

    UK project trials carbon capture at sea to help tackle climate change
    tripskan
    The world is betting heavily on carbon capture — a term that refers to various techniques to stop carbon pollution from being released during industrial processes, or removing existing carbon from the atmosphere, to then lock it up permanently.

    The practice is not free of controversy, with some arguing that carbon capture is expensive, unproven and can serve as a distraction from actually reducing carbon emissions. But it is a fast-growing reality: there are at least 628 carbon capture and storage projects in the pipeline around the world, with a 60% year-on-year increase, according to the latest report from the Global CCS (Carbon Capture and Storage) Institute. The market size was just over $3.5 billion in 2024, but is projected to grow to $14.5 billion by 2032, according to Fortune Business Insights.
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    tripskan
    Perhaps the most ambitious — and the most expensive — type of carbon capture involves removing carbon dioxide (CO2) directly from the air, although there are just a few such facilities currently in operation worldwide. Some scientists believe that a better option would be to capture carbon from seawater rather than air, because the ocean is the planet’s largest carbon sink, absorbing 25% of all carbon dioxide emissions.

    In the UK, where the government in 2023 announced up to ?20 billion ($26.7 billion) in funding to support carbon capture, one such project has taken shape near the English Channel. Called SeaCURE, it aims to find out if sea carbon capture actually works, and if it can be competitive with its air counterpart.

    “The reason why sea water holds so much carbon is that when you put CO2 into the water, 99% of it becomes other forms of dissolved carbon that don’t exchange with the atmosphere,” says Paul Halloran, a professor of Ocean and Climate Science at the University of Exeter, who leads the SeaCURE team.

    “But it also means it’s very straightforward to take that carbon out of the water.”

    Pilot plant
    SeaCURE started building a pilot plant about a year ago, at the Weymouth Sea Life Centre on the southern coast of England. Operational for the past few months, it is designed to process 3,000 liters of seawater per minute and remove an estimated 100 tons of CO2 per year.

    “We wanted to test the technology in the real environment with real sea water, to identify what problems you hit,” says Halloran, adding that working at a large public aquarium helps because it already has infrastructure to extract seawater and then discharge it back into the ocean.

    The carbon that is naturally dissolved in the seawater can be easily converted to CO2 by slightly increasing the acidity of the water. To make it come out, the water is trickled over a large surface area with air blowing over it. “In that process, we can constrict over 90% of the carbon out of that water,” Halloran says.

  • Comment Link Robertogalge Saturday, 28 June 2025 22:08 Robertogalge

    Jan Beutel was half-watching a live stream of Kleines Nesthorn, a mountain peak in the Swiss Alps, when he realized its cacophony of creaks and rumbles was getting louder. He dropped his work, turned up the sound and found himself unable to look away.
    kra35.cc
    “The whole screen exploded,” he said.

    Beutel, a computer engineer specializing in mountain monitoring, had just witnessed a glacier collapse. On May 28, an avalanche of millions of tons of ice and rock barreled down the slope, burying Blatten, a centuries-old village nestled in the valley below.

    Local authorities had already evacuated the village after parts of the mountain had crumbled onto the glacier; a 64-year old man believed to have stayed remains missing.

    But no one expected an event of this magnitude.

    Successive rock avalanches onto the glacier increased the pressure on the ice, causing it to melt faster and the glacier to accelerate, eventually destabilizing it and pushing it from its bed. The collapse was sudden, violent and catastrophic. “This one just left no moment to catch a breath,” Beutel said.
    The underlying causes will take time to unravel. A collapse of this magnitude would have been set in motion by geological factors going back decades at least, said Matthias Huss, a glaciologist at the Swiss university ETH Zurich.

    But it’s “likely climate change is involved,” he said, as warming temperatures melt the ice that holds mountains together. It’s a problem affecting mountains across the planet.

    People have long been fascinated with mountains for their dramatic beauty. Some make their homes beneath them — around 1 billion live in mountain communities — others are drawn by adventure, the challenge of conquering peaks.

    These majestic landscapes have always been dangerous, but as the world warms, they are becoming much more unpredictable and much deadlier.

    “We do not fully understand the hazard at the moment, nor how the dangers are changing with climate change,” said David Petley, an Earth scientist at the University of Hull in England.

  • Comment Link Ткацкий Saturday, 28 June 2025 21:52 Ткацкий

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