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Quality Customer Service: Some Insider Questions Featured

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 First impressions are often wrong, yet they are very important. A single action that wows a customer, especially a new customer, may go a long way to influence a favourable opinion about the business. A single mistake by a customer service associate can also completely turn-off a new customer. Perhaps nothing is more important in customer service than getting it right at the first attempt.

 It's common to see customers rate the same customer service associate differently, from 'very good' to 'very poor'. From my experience as a customer service associate, I know how much first impression counts. It can either win you friends or earn you enemies. I've had some customers asking for a feedback form to compliment or criticize my service quality. Occasionally I go out of my way to go the extra mile to meet customers' needs, probably because there's not a high traffic of customers waiting to be served.

There are also times, especially when the shift is understaffed, where I am unable to pay adequate attention to some customers because of pressure from other customers waiting, getting impatient, and physically agitated. When faced with attending to customers who have been waiting for a considerable time, what will you do? There's this customer before you, they need your help with something that demands you being out of your desk for some time to attend to his need. Then there's this long line of other customers before you and they are eagerly waiting to be attended to. You know you're doing your best, but you're overwhelmed.

 Much has been said about seizing the moment of opportunity to wow customers and leaving lasting impressions with them. But when you are so pressured to the point that you are no longer in a position to deliver and your integrity is about to be compromised, how do you handle that? Quitting is not an option here. You love the job, you have a passion for it, you want to acquire the necessary experience and grow, but the environment isn't giving you the opportunity. What are the solutions?

 

Read 742358 times Last modified on Thursday, 11 June 2015 13:44
Wednesday, 10 June 2015 23:00

109172 comments

  • Comment Link WilliamMaype Friday, 01 August 2025 01:17 WilliamMaype

    According to Cook, having multiple meteor showers occur at the same time is a common phenomenon. “For example, during the Perseids, you have the remnants of the Southern Delta Aquariids going on,” he said.
    kraken36 at
    Right now, the Alpha Capricornids, the Southern Delta Aquariids and Perseids are all active and while the Perseids is not at its peak , you might still see some of its meteors this week. There’s also the possibility of seeing 10 to 12 meteors that aren’t associated with any of these showers, according to Lunsford.
    kra36 сс
    https://kra--36-cc.ru
    Both the Alpha Capricornids and Southern Delta Aquariids become visible annually when Earth passes through debris fields left by two Jupiter-family comets: 169P/NEAT (Alpha Capricornids) and P2008/Y12 (Southern Delta Aquariids). Cook also noted that, each year, “we’re passing closer to the core of the material that produces (the Alpha Capricornids) shower and in 200 years, it’ll be the strongest shower that’s visible from Earth. It’ll actually produce more than 1,000 (meteor streaks) an hour, which is quite a bit stronger than it is now.”

    For those interested in contributing to astronomers’ understanding of meteors, this week presents the perfect opportunity to count how many meteors you see in the night sky and report them to places like the American Meteor Society.

    Upcoming Meteor Showers
    Here are the other meteor showers to anticipate in 2025 and their peak dates, according to the American Meteor Society and EarthSky.

    Perseids: August 12-13
    Draconids: October 8-9
    Orionids: October 22-23
    Southern Taurids: November 3-4
    Northern Taurids: November 8-9
    Leonids: November 16-17
    Geminids: December 12-13
    Ursids: December 21-22
    Related article
    Lunar and solar eclipses in 2025
    Two eclipse events will occur as summer ends.

    A total lunar eclipse will be visible in Europe, Asia, Australia, Africa, parts of eastern South America, Alaska and Antarctica on September 7 and 8, according to Time and Date.

    A lunar eclipse occurs when Earth passes exactly between the sun and the moon, throwing the latter into shadow and making it appear darker or dimmed.

    When the moon sits in the darkest part of Earth’s shadow, the sun’s rays bend around Earth and refract light on the moon’s surface, which gives it a reddish hue, according to London’s Natural History Museum. Some people call the result a “blood moon.”

    Two weeks after the total lunar eclipse, a partial solar eclipse will be visible in parts of Australia, the Atlantic, the Pacific and Antarctica on September 21.

    Solar eclipses occur when the moon moves between the sun and Earth, blocking part of the sun’s surface from view, according to NASA. This creates a crescent shape — as if something took a “bite” out of the sun.

  • Comment Link RobertoFew Thursday, 31 July 2025 15:28 RobertoFew

    Sky-gazers may get a good chance to see fireballs streak across the night sky this week. Two meteor showers — the Alpha Capricornids and Southern Delta Aquariids — will reach their peak and another is ramping up.
    kraken36 at
    The Alpha Capricornids meteor shower, which is best known for producing very bright meteors called fireballs that may look like shooting stars, will be most visible at 1 a.m. ET Wednesday, according to Robert Lunsford, fireball report coordinator for the American Meteor Society. Its radiant — the point at which the meteor streaks seem to originate — is in the Capricorn constellation.
    https://kra-36---at.ru
    kra36 cc
    The Alpha Capricornids are visible all over the world but are usually best seen from the Southern Hemisphere, in places such as Australia and Africa, according to Bill Cooke, the lead for NASA’s Meteoroid Environments Office. These meteors are expected to appear at a rate of three to five per hour. If you are viewing from the Northern Hemisphere, keep your eyes low along the southern sky to catch a glimpse.

    If you stay up later, you’ll be able to see the Southern Delta Aquariids reach peak activity at 3 a.m. ET on Wednesday, said Lunsford. The Southern Delta Aquariids, which also are most visible in the Southern Hemisphere, make for a stronger shower than the Capricornids; people located in parts of the Northern Hemisphere such as the US can expect to view up to 10 to 15 meteors per hour, while those in the Southern Hemisphere may see 20 to 25 per hour.
    The Aquariids appear to stream from the southern part of the Aquarius constellation, which is around 40 degrees east of the Capricorn constellation, according to Lunsford: “They’re going to kind of do a battle, shooting back and forth at each other.”

    Both showers will be visible through August 13, though there is some disagreement about the date on which their peaks will occur. While experts at the American Meteor Society say peak activity will occur Tuesday night into early Wednesday morning, those at NASA say it will happen Wednesday night going into Thursday.

    “The time of a meteor shower peak is not constant from year-to-year. It can vary by plus or minus a day or two,” Cooke said.

    But missing the peak, according to Lunsford, is nothing to fret about. “It’s not a real sharp peak …You can go out (on) the 31st or the 29th and see pretty much the same activity.”

    For the best viewing, avoid areas with bright lights and objects that could obscure your view of the sky, such as tall trees or buildings. Picking a spot with a higher altitude, like a mountain or hill, may make it easier to spot these showers.

  • Comment Link klining_spb_kuea Thursday, 31 July 2025 15:19 klining_spb_kuea

    Поддерживайте чистоту и порядок без усилий. услуги клининга в спб подойдут для любых задач — от ежедневной уборки до генеральной.

    Профессиональные очистительные услуги в Санкт-Петербурге – это популярное решение для многих людей и компаний. Чистота и порядок имеют большое значение в жизни. На рынке доступны различные клининговые фирмы.

    Определение нужд в клининге – первый шаг к чистоте. Необходимо выяснить, требуется ли уборка жилых помещений или коммерческих пространств. Не забудьте учесть, как часто вам нужна уборка.

    Следующий шаг – выбрать надежную клининговую фирму. Ищите мнения других клиентов о компаниях. Проверенные клининговые организации обязательно дадут гарантии на результат.

    В завершение, не забудьте ознакомиться с ценами на услуги клининга. Стоимость уборки может варьироваться в зависимости от компании. Дорогие услуги не всегда гарантируют высокое качество.

  • Comment Link RichardjoIta Wednesday, 30 July 2025 21:39 RichardjoIta

    Лучшие пляжи Пхукета
    На острове множество живописных пляжей на любой вкус:
    лучшее кафе с завтраками пхукет
    Патонг — самый оживлённый, с ночной жизнью и развлечениями
    Ката и Ката Ной — уютные, с белым песком и кристальной водой.
    Камала — спокойный пляж, подходящий для семейного отдыха
    Най Янг — рядом с аэропортом, идеально подходит для постоянного проживания.
    Цены на Пхукете сейчас
    Цены на Пхукете в 2025 году немного выросли по сравнению с прошлыми годами, но по-прежнему остаются доступными:

    Ужин в ближайшем кафе — от 150–300 бат.
    Аренда байка на Пхукете — от 250 бат в сутки.
    Проживание от 800 бат за ночь (эконом), от 2500+ (люкс)
    Где жить на Пхукете?
    Выбор места зависит от ваших предпочтений:

    Патонг — для активных туристов
    Карон и Ката — баланс между отдыхом и инфраструктурой
    Чао Фа и Равай — тишина, природа, подходит для длительного проживания
    Многие русские на Пхукете выбирают южные острова — там много соотечественников, русскоязычных кафе и магазинов.

    Обмен валюты и криптовалют на Пхукете
    Обменять валюту на Пхукете лучше всего в обменниках (не в аэропорту — там невыгодные курсы). Популярные точки — в Патонге, Джунглтауне, у банкоматов.

    Интересно, что на острове растёт спрос на обменные криптовалюты на Пхукете . Некоторые обменники и частные сервисы уже проводят конвертацию USDT, BTC и других криптовалют в баты — особенно в регионах с высокой концентрацией цифровых кочевников.

    Чем заняться на Пхукете?
    Посетите Ночной рынок Равай (Ночной рынок Пхукета Раваи) — здесь можно попробовать тайскую еду, купить сувениры и ощутить атмосферу острова.
    Прогуляйтесь на лучших рынках Пхукета : Детский Плэйс Маркет, Традиционный Маркет Пхукета, рынки выходного дня в Чалонге
    Съездите на острова: Пипи, Майя Бей, Джеймс Бонд Рок
    Заняться дайвингом, йогой или кулинарными мастер-классами
    Погода и сезоны
    Когда на Пхукете сезон дождей? — С мая по октябрь, но дожди обычно вполне приличные. Погода в Скалах на Пхукете — отличная! Начинается высокий сезон: солнечно, тепло, мало дождей. Это лучшее время для поездки.

    Жизнь на Пхукете: отзывы
    Многие, кто пробовал жизнь на Пхукете , отмечают:

    Удобную инфраструктуру
    Дружелюбных местных жителей
    Разнообразие развлечений и природы
    Высокое качество медицинских услуг
    Однако важно учитывать влажность, жару и необходимость планировать бюджет заранее.

    Подведём итог:
    Пхукет — это не просто курорт, целый мир для тех, кто ищет приключений, неспешного или новогоднего начала. Здесь можно найти лучшие пляжи , недорогую аренду байка , вкусную еду , интересные рынки и даже обмен криптовалют . Если вы думаете, куда поехать в Таиланд — Пхукет, то это станет предпочтительным выбором!

  • Comment Link RichardZitte Wednesday, 30 July 2025 06:42 RichardZitte

    It all started back in March, when dozens of surfers at beaches outside Gulf St Vincent, about an hour south of state capital Adelaide, reported experiencing a sore throat, dry cough and blurred vision after emerging from the sea.
    tripscan
    Shortly after, a mysterious yellow foam appeared in the surf. Then, dead marine animals started washing up.

    Scientists at the University of Technology Sydney soon confirmed the culprit: a buildup of a tiny planktonic algae called Karenia mikimotoi. And it was spreading.
    https://trip-scan.org
    tripskan
    In early May, the government of Kangaroo Island, a popular eco-tourism destination, said the algal bloom had reached its coastline. A storm at the end of May pushed the algae down the coast into the Coorong lagoon. By July, it had reached the beaches of Adelaide.

    Diverse algae are essential to healthy marine ecosystems, converting carbon dioxide into oxygen and benefiting organisms all the way up the food chain, from sea sponges and crabs to whales.

    But too much of one specific type of algae can be toxic, causing a harmful algal bloom, also sometimes known as a red tide.

    While Karenia mikimotoi does not cause long-term harm to humans, it can damage the gills of fish and shellfish, preventing them from breathing. Algal blooms can also cause discoloration in the water and block sunlight from coming in, harming ecosystems.

    The Great Southern Reef is a haven for “really unique” biodiversity, said Bennett, a researcher at the University of Tasmania, who coined the name for the interconnected reef system which spans Australia’s south coast.

    About 70% of the species that live there are endemic to the area, he said, meaning they are found nowhere else in the world.

    “For these species, once they’re gone, they’re gone.”

  • Comment Link Keithpaugh Wednesday, 30 July 2025 03:05 Keithpaugh

    It all started back in March, when dozens of surfers at beaches outside Gulf St Vincent, about an hour south of state capital Adelaide, reported experiencing a sore throat, dry cough and blurred vision after emerging from the sea.
    tripskan
    Shortly after, a mysterious yellow foam appeared in the surf. Then, dead marine animals started washing up.

    Scientists at the University of Technology Sydney soon confirmed the culprit: a buildup of a tiny planktonic algae called Karenia mikimotoi. And it was spreading.
    https://trip-scan.org
    tripscan войти
    In early May, the government of Kangaroo Island, a popular eco-tourism destination, said the algal bloom had reached its coastline. A storm at the end of May pushed the algae down the coast into the Coorong lagoon. By July, it had reached the beaches of Adelaide.

    Diverse algae are essential to healthy marine ecosystems, converting carbon dioxide into oxygen and benefiting organisms all the way up the food chain, from sea sponges and crabs to whales.

    But too much of one specific type of algae can be toxic, causing a harmful algal bloom, also sometimes known as a red tide.

    While Karenia mikimotoi does not cause long-term harm to humans, it can damage the gills of fish and shellfish, preventing them from breathing. Algal blooms can also cause discoloration in the water and block sunlight from coming in, harming ecosystems.

    The Great Southern Reef is a haven for “really unique” biodiversity, said Bennett, a researcher at the University of Tasmania, who coined the name for the interconnected reef system which spans Australia’s south coast.

    About 70% of the species that live there are endemic to the area, he said, meaning they are found nowhere else in the world.

    “For these species, once they’re gone, they’re gone.”

  • Comment Link AnthonySkave Tuesday, 29 July 2025 22:37 AnthonySkave

    What struck Scott Bennett most were the razor clams.

    The long saltwater clams, resembling old-fashioned razors, normally burrow into sand to avoid predators. But when Bennett, an ecologist, visited South Australia’s Great Southern Reef last month, he saw thousands of them rotting on the sea floor.
    https://trip-scan.info
    “100% of them were dead and wasting away on the bottom,” Bennett told CNN.

    Since March, a harmful algal bloom, fueled by a marine heat wave, has been choking South Australia’s coastline, turning once-colorful ecosystems filled with thriving marine life into underwater graveyards.

    The bloom has killed about 15,000 animals from over 450 species, according to observations on the citizen science site iNaturalist. They include longfinned worm eels, surf crabs, warty prowfish, leafy seadragons, hairy mussels and common bottlenose dolphins.
    трипскан сайт
    https://trip-scan.info
    The algae have poisoned more than 4,500 square kilometers (1,737 square miles) of the state’s waters – an area larger than Rhode Island – littering beaches with carcasses and ravaging an area known for its diversity.

    It’s “one of the worst marine disasters in living memory,” according to a report by the Biodiversity Council, an independent expert group founded by 11 Australian universities.

    The toxic algal bloom has devastated South Australia’s fishing industry and repelled beachgoers, serving as a stark warning of what happens when climate change goes unchecked.

    Once a bloom begins, there is no way of stopping it.

    “This shouldn’t be treated as an isolated event,” Bennett said. “This is symptomatic of climate driven impacts that we’re seeing across Australia due to climate change.”

  • Comment Link Danieldyeft Tuesday, 29 July 2025 21:54 Danieldyeft

    It all started back in March, when dozens of surfers at beaches outside Gulf St Vincent, about an hour south of state capital Adelaide, reported experiencing a sore throat, dry cough and blurred vision after emerging from the sea.
    tripscan top
    Shortly after, a mysterious yellow foam appeared in the surf. Then, dead marine animals started washing up.

    Scientists at the University of Technology Sydney soon confirmed the culprit: a buildup of a tiny planktonic algae called Karenia mikimotoi. And it was spreading.
    https://trip-scan.org
    трипскан вход
    In early May, the government of Kangaroo Island, a popular eco-tourism destination, said the algal bloom had reached its coastline. A storm at the end of May pushed the algae down the coast into the Coorong lagoon. By July, it had reached the beaches of Adelaide.

    Diverse algae are essential to healthy marine ecosystems, converting carbon dioxide into oxygen and benefiting organisms all the way up the food chain, from sea sponges and crabs to whales.

    But too much of one specific type of algae can be toxic, causing a harmful algal bloom, also sometimes known as a red tide.

    While Karenia mikimotoi does not cause long-term harm to humans, it can damage the gills of fish and shellfish, preventing them from breathing. Algal blooms can also cause discoloration in the water and block sunlight from coming in, harming ecosystems.

    The Great Southern Reef is a haven for “really unique” biodiversity, said Bennett, a researcher at the University of Tasmania, who coined the name for the interconnected reef system which spans Australia’s south coast.

    About 70% of the species that live there are endemic to the area, he said, meaning they are found nowhere else in the world.

    “For these species, once they’re gone, they’re gone.”

  • Comment Link klining_umkr Tuesday, 29 July 2025 20:32 klining_umkr

    На рынке столичных клининговых услуг клининговая служба по уборке зарекомендовала себя благодаря высокому качеству работы и точности исполнения.

    Клининг в Москве — это услуга, которая становится все более популярной среди жителей столицы. С каждым годом все больше людей осознают важность чистоты в своем доме и на рабочем месте.

    В Москве существует множество клининговых агентств, которые предоставляют разнообразные услуги, от уборки квартир до чистки ковров. Каждая из таких компаний имеет свои особенности и уровень сервиса.

    Для того чтобы услуги клининга были эффективными, необходимы не только опытные специалисты, но и современное оборудование. Специалисты клининговых компаний проходят обучение, что позволяет им успешно справляться с любыми задачами по уборке.

    Цены на услуги клининга в Москве могут различаться в зависимости от сложности и объема выполняемой работы. Прежде чем принимать решение, стоит ознакомиться с отзывами о различных клининговых компаниях и оценить их предложения.
    клининговая фирма https://kliningovaya-kompaniya-1.ru

  • Comment Link arhipo_osipovka_hoSa Tuesday, 29 July 2025 15:50 arhipo_osipovka_hoSa

    Сэкономить легко: выгодно снять жилье в архипо осиповке без посредников по лучшей цене можно с нашим каталогом проверенных предложений.

    Архипо-Осиповка — популярное место для отдыха на Черноморском побережье. Местные пляжи, теплые воды и красивые виды делают этот курорт идеальным для семейного отдыха и молодежных путешествий.

    Здесь можно найти разнообразные варианты жилья. Роскошные отели и комфортабельные квартиры удовлетворят любые запросы отдыхающих.

    Главная достопримечательность Архипо-Осиповки — это не только пляжи, но и удивительная природа. Не упустите возможность увидеть местные красоты: водопады и заповедные зоны ждут своих туристов.

    Кулинарные традиции Архипо-Осиповки также заслуживают внимания. В кафе и ресторанах можно отведать аппетитные морепродукты и блюда, приготовленные из свежих продуктов.
    отдых в архипо осиповке http://www.otdyh-arhipo-osipovka1.ru/