For Evaluate It by SQM Inspectors - Evaluate Facebook Evaluate Twitter

A Novel-ty Customer Service Experience Featured

Rate this item
(0 votes)

Through the eyes of Amy...

The musty décor of an old bookstore always makes you want to settle in and read, sometimes to the chagrin of the owner. However, it can be a tiresome task searching through all those rows of shelves only to discover that they don't have the book you're looking for in stock. Even if you search the stores website beforehand it can sometimes be dicey whether the store actually has a copy. Recently, I had a similar experience. Despite the let-down of not being able to find the book I was looking for, the excellent customer service certainly made up for it. 

Unable to find the novel that I was looking for, I browsed through the stacks to try and find something similar. There were other novels that were part of the series I was reading and I began to mentally check off which ones I had read, when I was approached by an employee. The employee asked if I needed any help. I admitted that I had come for a particular novel from my favorite series, but was unable to find it. The employee apologized for the inconvenience, and, to my surprise, began to talk with me about the series. At first I thought the employee was merely being friendly, feeling obliged to engage me as a customer. However, after conversing with the employee for a few minutes, I realized they too were a genuine fan.

By the end of our conversation, the employee had recommended an e-book novella which was part of the series, as well as a new series which followed a similar science fiction strain. The accommodating and sincere interaction made me feel like a person rather than just another sale and contributed to a truly novel-ty costumer service experience.

Read 111169 times Last modified on Monday, 21 July 2014 23:23
Monday, 21 July 2014 23:00

1100 comments

  • Comment Link Filetto di maiale al vino rosso Wednesday, 25 October 2017 11:59 Filetto di maiale al vino rosso

    I am often to blogging and i really appreciate your content. The article has really peaks my interest. I am going to bookmark your site and keep checking for new information.

  • Comment Link adidas pure boost Wednesday, 25 October 2017 11:33 adidas pure boost

    Why would someone stepped on my new basketball shoes?This is a long N problem puzzle me

  • Comment Link Wholesale Jerseys From China Wednesday, 25 October 2017 11:20 Wholesale Jerseys From China

    It doesn’t matter about condition or age of the building. Each year, this cycle of reproduction invariably repeats itself. Those I exploit claim to have access to about a hundred million files.My account with one of the websites requires you to obtain a free utility which is able to seek for songs based on the title or the artist's name. When hospitals are short staffed, they lose money as they unstaffed units close, experience a higher nurse turnover, and, according to a study conducted by the University of Pennsylvania, an increase of as much as 31% in patient death.

  • Comment Link Jose Iglesias Tigers Jersey Wednesday, 25 October 2017 11:08 Jose Iglesias Tigers Jersey

    90 per month with a 0.
    Jose Iglesias Tigers Jersey http://www.wholesalejerseyssale.us.com/tigers-1-jose-iglesias-navy-blue-new-cool-base-stitched-mlb-jersey-83-ka.html

  • Comment Link adidas boost Wednesday, 25 October 2017 10:21 adidas boost

    Pizza Hut launch take-out basketball shoes, joke!!!!!

  • Comment Link kobe bryant shoes Wednesday, 25 October 2017 10:09 kobe bryant shoes

    bookmarked!!, I really like your blog!

  • Comment Link nike air presto Wednesday, 25 October 2017 09:57 nike air presto

    Anwendung basaliom, online apotheke mit rezept und preisliste, au?er oder generika, once kaufen. Medikament preis auch mini kautabletten beipackzettel, bestellen per uberweisung und generika rezeptfrei bestellen trotz suspension ohne rezept.

  • Comment Link adidas zx Wednesday, 25 October 2017 09:44 adidas zx

    I’ve learn several good stuff here. Certainly worth bookmarking for revisiting. I wonder how much effort you place to create any such magnificent informative website.

  • Comment Link kobe bryant shoes Wednesday, 25 October 2017 09:32 kobe bryant shoes

    What’s up everybody, here every person is sharing these experience, therefore it’s pleasant to read this website, and I used to pay a quick visit this blog everyday.

  • Comment Link kyrie 4 Wednesday, 25 October 2017 09:19 kyrie 4

    Kaufen ohne rezept osterreich, kaufen austria und appetitzugler apotheke, au?er kaufen, generika preise. Wien apotheke auch usa rezeptfrei, bestellen per paypal und generika holland kaufen trotz wo kann ich rezeptfrei kaufen.

Leave a Reply