Five Stars For Great Service

There are several factors that can make or break a trip and customer service definitely plays a huge role. Can you remember a time when an employee blew your mind in an instance of great customer service? A great experience can be anything from folding the toilet paper into a perfect little point in your hotel washroom, offering a vegetarian option on an in flight meal, or even folding your towels into clever shapes that resemble monkeys, flowers or swans.

Not only is customer service important to the guest, but it's also important to the company who is providing hospitality or service - at least it should be. Corporate training programs aim to ensure that employees make sure the guests have the best time possible. If you had a good experience on a trip because of great customer service, would that prompt you to go back there someday? Companies in the travel and hospitality industry strive for customer satisfaction in hopes that happy customers will retain their loyalty and use their services again. Have you duplicated a trip because of a great experience?