Bad Travel Related Customer Service

Mystery shoppers help companies improve their customer service which is why they're crucial to the industry. Staff are expected to uphold corporate standards when it comes to customer service but because some types of staff members are often unsupervised, management wouldn't be aware of the poor customer service of their employees if it wasn't for the important feedback supplied by mystery shoppers.

Once, I went on a resort vacation and the second day in our ceiling started to leak and a pretty big puddle formed by the patio door. We asked the front desk if they could move us to another room but they weren't being very helpful at all. It took two more days for them to switch our room and we barely got an apology. Needless to say, I'll never go back there again.

Has anything like this happened to you? There's nothing worse than bad customer service when you're spending a substantial amount of money on what you hope will be a pleasant, relaxing time.